Denis Spirin Email & Phone Number

Canada

Remote

- Engineered an AI-powered support bot for the Telco product, autonomously resolving over 50% of tickets, including complex issues requiring backend modifications.- Innovated AI-based tools for product acquisition and knowledge transfer, enhancing operational efficiency and knowledge sharing.- Developed a continuous quality evaluation pipeline for various.

- Managed and mentored a team of 20 support representatives, ensuring optimal performance and consistent adherence to service level agreements.- Conducted monthly performance reviews, leading to the identification and rectification of bottlenecks, resulting in a 10% increase in team efficiency.- Successfully reduced ticket resolution time by 20% by.

Remote

- Engineered and improved existing customer support processes, leading to a 15% increase in efficiency and a subsequent reduction in customer complaint resolution time.- Collaborated closely with the L1 support team, mentoring and training a team of 10, enhancing their technical skills and ensuring quicker first-level resolution, which reduced the number.

Tyumen

- Established and led a dynamic team of security specialists, playing a pivotal role in the recruitment process, ensuring only top-tier talent was onboarded to uphold the highest security standards of the organization.- Conducted comprehensive training sessions for new hires and existing team members, equipping them with the latest security practices and.

Tyumen

- Spearheaded the development and implementation of robust security protocols, leading to a 15% reduction in system vulnerabilities. Formulated and instituted a comprehensive network security policy, setting a benchmark for the organization's security standards.- Regularly conducted security audits and assessments, identifying and rectifying over 50.

Tyumen

- Developed and delivered comprehensive curriculum on network technologies, information security, and Linux administration, catering to a diverse student base.- Conducted hands-on training sessions and practical labs, which led to a 25% improvement in student performance and hands-on skills in network and security tasks.- Mentored and guided a class of 60+.

Tyumen Region, Russian Federation

- Oversaw the installation and configuration of network hardware, ensuring 99.8% uptime and reducing downtime by 20% through meticulous planning and documentation of topology changes.- Played a pivotal role in the deployment and maintenance of VoIP hardware, leading to a 15% increase in call efficiency and a 10% reduction in dropped calls.- Spearheaded the.

Tyumen Region, Russian Federation

- Developed and implemented a user-centric interface for the University's internal CRM system, which is now actively used for managing student R&D projects, benefitting over 1,000 projects annually.- Played a pivotal role in a close-knit team of 4, ensuring efficient collaboration and timely project deliveries.- Streamlined user interactions, leading to a.