· Perform quality control work.· Assist with advanced tasks including communication with clients, analyzing production data and creating client specific aids and training.· Independently assist analyst with workflow items and administrative tasks as they arise.· Adhere to all designated timeframes and procedure to ensure on time and accurate completion of work.· Work and contribute in a team-oriented and collaborative environment to improve the analytical and… Show more · Perform quality control work.· Assist with advanced tasks including communication with clients, analyzing production data and creating client specific aids and training.· Independently assist analyst with workflow items and administrative tasks as they arise.· Adhere to all designated timeframes and procedure to ensure on time and accurate completion of work.· Work and contribute in a team-oriented and collaborative environment to improve the analytical and reporting processes· Adhere to and comply with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), as well as adhering to company policies and procedures and client requirements. Show less

• Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client’s experience of HSBC; to ensure a consistent approach and application of Premier standards• Maintains attention to detail and high accuracy in directing and navigating customers to proper resolutions quickly.• Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the… Show more • Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client’s experience of HSBC; to ensure a consistent approach and application of Premier standards• Maintains attention to detail and high accuracy in directing and navigating customers to proper resolutions quickly.• Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank• Keeps up to date on training, internal communications, and call procedures and guidelines to ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies: Show less

Set a high standard and provide remarkable in-flight serviceAble to turn challenges into solutions or alternativesThink independently while still being part of a collaborative teamHandle a wide variety of situations while in continuous contact with the public, both on and off the aircraftWork independently and as part of a team without supervisionEnsure the safety and comfort of our customersRespond to a variety of emergency and non-emergency situationsFollow… Show more Set a high standard and provide remarkable in-flight serviceAble to turn challenges into solutions or alternativesThink independently while still being part of a collaborative teamHandle a wide variety of situations while in continuous contact with the public, both on and off the aircraftWork independently and as part of a team without supervisionEnsure the safety and comfort of our customersRespond to a variety of emergency and non-emergency situationsFollow applicable regulations and work rules Show less

Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.Attend conferences and meetings and act as official translator to mediate discussion.Translate foreign languages for clients in prison so they can understand prison officials.Relay concepts and ideas between languages.Translate spoken communication to sign language for hearing impaired audience.Convert written… Show more Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.Attend conferences and meetings and act as official translator to mediate discussion.Translate foreign languages for clients in prison so they can understand prison officials.Relay concepts and ideas between languages.Translate spoken communication to sign language for hearing impaired audience.Convert written materials from one language into another, such as books, publications, or web pages.Create a new text in the target language that reproduces the content and style of the original.Edit and proofread text to accurately reflect language.Receive and submit assignments electronically.Use dictionaries and glossaries for reference.Employ computer-assisted translation.Facilitate communication for people with limited English proficiency.Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials.Interpret both legal terminology and colloquial language.Read aloud documents in a language other than that in which they were written.Provide language services to healthcare patients with limited English proficiency.Translate patient materials and informational brochures issued by hospitals and medical facilities into another language.Accompany foreign visitor and facilitate communication between receiving party and visitors.Adapt a product or service for use in a different language and culture. Show less

Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation.Successfully complete and implement all learning from all training programs, which includes achieving a passing score on all quizzes and tests related to training, monitoring of information retention.Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to… Show more Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation.Successfully complete and implement all learning from all training programs, which includes achieving a passing score on all quizzes and tests related to training, monitoring of information retention.Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers.Represent the department in a professional manner and be able to interface with all levels of management.Correctly and legibly complete all forms, E-mails and paper, required to complete customer inquiries. Show less

Support MIFT process and complex transaction requests; signature verification and call back functions. Responsible for receiving and reviewing faxed requests for funds transfer and Amendments for Corporate and FI clients. Create solutions to reduce errors and ensure adherence to audit and control policies. Provide back-up coverage for team members and assist team members during high volume periods. Minimize risk to the bank through increased knowledge of procedural… Show more Support MIFT process and complex transaction requests; signature verification and call back functions. Responsible for receiving and reviewing faxed requests for funds transfer and Amendments for Corporate and FI clients. Create solutions to reduce errors and ensure adherence to audit and control policies. Provide back-up coverage for team members and assist team members during high volume periods. Minimize risk to the bank through increased knowledge of procedural requirements while maintaining awareness of product changes and system enhancements. Ensure attendance at mandatory classes in areas of Risk Control, Fraud and AML. Show less

Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approvalAct as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperatingTake… Show more Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approvalAct as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperatingTake ownership for the development of an onboarding plan and the creation of the client application packHandle requests for additional information from CDD Operations and liaise further with the client as required Show less

Tested virtual private network (VPN), Remote Access Connectivity and Wireless connections for general and advanced interfacesSupported and troubleshot Microsoft Operating system• Handled file permissions, Backup\Restore operationsOperated and setup Microsoft Office applications and Net meeting• Configured industry standard applications• Maintained trouble-ticket system to record and track user calls and e-mails.Reported on common problems and complaints, escalating… Show more Tested virtual private network (VPN), Remote Access Connectivity and Wireless connections for general and advanced interfacesSupported and troubleshot Microsoft Operating system• Handled file permissions, Backup\Restore operationsOperated and setup Microsoft Office applications and Net meeting• Configured industry standard applications• Maintained trouble-ticket system to record and track user calls and e-mails.Reported on common problems and complaints, escalating network-wide troubles to Lead Technician Show less