I worked with children ages infant through 5.

Scheduled patients and verified health insurance coverage, administrative duties. Promoted sales of nutritional supplements and physical rehabilitation equipment.

I facilitated business development for a firm that provides Accounting, Payroll and Business Advisory services to small business owners, predominantly in NC. Available on a freelance basis.

Homeschool Administrator for 9th-12th grade.

Identify, understand and communicate customer needs and insights in order to deliver value within all named accounts. Account Management – own and manage complex critical customer issues until resolution. Successfully manage technical escalations and work collaboratively with Development, Product Management and Technical Support teams to drive resolution. Identify customer needs and develop action plans to address. Account Strategy and Planning. Uncover new sales opportunities in existing accounts. Responsible for annual revenue retention. Collaboration with other groups such as Professional Services, Contracts, Legal, Technical Support and Product Development to secure license renewals, refine processes and drive improvements. Provide feedback to Product Management for product features and enhancements and delivers customer feedback regarding SAS solutions and services to appropriate departments and divisions. Collaborates with the product management team to address feature requests. Leverage SAS monthly reports to understand forecast, pipeline, renewal rates and annual retention dollars. Provide updates to leadership on the status of the account and defined customer initiatives. Promoted customer engagement in training, webinars, users groups and events throughout the customer life cycle. Comprehensive knowledge of SAS product and solution offerings, service offerings, company pricing and licensing procedures, value proposition and competition. Introduce new versions of SAS software, services and education opportunities to existing customers. Serves as a post-sale contact for service implementations. Excellent customer service, communication, presentation, time management, leadership, project management and organizational skills.

Responsible for driving software and services revenue for a privately held, $2-billion revenue company with impeccable growth record since it was founded in 1976.