Customer Resolution Officer
CurrentAs part of the Customer Resolution Team (CRT) I provide support to customers, the Contact Centre, Customer Service Centres, Licence and Registration Services and several other stakeholders by:· Providing an escalation point for customer complaints through various channels· Case-managing, investigating and resolving complaints· Making suggestions to improve processes as a result of identifying the root causes of complaints· Providing support to Customer Service Centre and Contact Centre consultants· Liaising with key internal and external stakeholders, including other Victorian government departments to resolve customer complaints.