Dot Wylie Email & Phone Number

Scotland, United Kingdom

As the Bookings Secretary at Tour Guide Agent, I am the primary point of contact for a global client base seeking to book expert, accredited tour guides for their exact needs in Scotland. Bringing with me 20 years of experience in the role, I specialize in meticulously selecting the most suitable guides from our pool of over 500 STGA Blue Badge, Green Badge, and HOSTGA accredited tour guides.My responsibilities include:-Understanding the specific needs and preferences of each client to ensure an ideal match between tour guides and clients.-Managing and overseeing the entire booking process, from initial contact to final confirmation, ensuring a seamless experience for our clients.-Liaising between clients and tour guides, facilitating clear communication and a shared understanding of tour objectives.-Maintaining an updated knowledge of our tour guides' areas of expertise, languages, guiding styles, and geographical preferences to make accurate and informed selections to deliver ultimate customer satisfaction.-Continuously working on building and nurturing relationships with both our global B2B clients and our diverse network of professional tour guides.I am passionate about delivering personalized service and helping create unique, memorable tour experiences by connecting clients with the perfect guide for their requirements. Connect with me for any tour guide booking needs in Scotland!

Stirling

First point of contact for Scottish Tourist Guides Association.Management of bookings & enquiries regarding STGA guides' via STGA's bespoke CRM system.Promoting guide services within the international tourism industry. Ability to understand customer expectations and match with the right STGA guide profile.Responsible for benchmarking and advising on tarifs.Extensive knowledge of Scotland's tourism offer.Networking and maintaining STGA links with key tourism and hospitality venues.STGA ambassador at international trade fairs.

Stirling, Scotland

Welcomed guests arriving at this four start budget accomodation hostel located in the heart of Scotland. Managed bookings and enquiries by telephone, intranet and in person, processed payments, book-keeping responsibilities.Responsible for training seasonal staff.