- Prospecting & Sales Development: Identify and qualify new business opportunities and partners in Vietnam, Laos, and Cambodia, targeting both new and existing customers to expand market reach.- Account Development & Upselling: Maximize revenue growth through strategic upselling initiatives with current customers.- Effective Communication: Deliver clear, persuasive communication of product offerings and value propositions to partners and customers, enhancing engagement and collaboration.- Customer Engagement Management: Oversee customer interactions, from pre-sales to legal and contract matters, ensuring smooth processes and customer success.- Relationship Building: Cultivate and maintain strong relationships with local partners and customers, driving long-term collaboration and growth.- Customer Success Management: Lead the customer journey from onboarding through adoption, value expansion, retention, and advocacy to ensure optimal customer outcomes and satisfaction.-Customer Success Operations: Spearhead operational improvements, automation, and tooling to enhance customer success activities, including data analysis, process optimization, and tool deployment.+ Define, develop, document, and train teams on key processes across the customer lifecycle.+ Lead initiatives on platform and system changes to streamline workflows and improve performance.- Partner Success: Design and implement processes to onboard partners, provide sales and customer success training, and support partners in meeting KPIs.

At BiziVietnam, we aim to promote and strengthen the Vietnamese cultural footprint in Finland by connecting locals, internationals, and the Vietnamese community. Our mission focuses on sharing Vietnamese language, culture, cuisine, and tourism, while creating opportunities for cultural exchange and business cooperation between Finland and Vietnam.Key Responsibilities:- Strategic Leadership: Develop strategies and actionable plans to ensure the sustainable growth of BiziVietnam.- Operations Management: Oversee daily operations, ensuring smooth execution of initiatives and activities.- Team Leadership: Lead a team of 9 core members and manage a network of 10+ regular volunteers to deliver on the organization’s mission.- Partnership & Business Development: Drive collaborations and build partnerships to expand cultural and business opportunities between Finland and Vietnam.- Financial Oversight: Manage financial controls, budgeting, and accounting reporting to ensure fiscal responsibility.- Event Planning & Management: Organize and execute cultural events and programs to engage the local and international community.- Digital Marketing & Sales: Oversee digital marketing efforts to promote events and increase visibility of the organization.

Promote business cooperation, culture and education exchanges between Vietnam and Finland.

* Sales & Business Development:- Develop sales strategies, market entry plans, and sales channels in collaboration with local partners for clients.- Lead business meetings, negotiate sales contracts, and close deals with prospective clients.- Oversee service development and pricing to enhance offerings.* Customer Success Management:- Ensure client satisfaction by building trust and long-term relationships with customers and stakeholders.- Provide product demos, presentations, and training to end users in global markets.* Team Leadership & Coordination:- Lead and motivate a multicultural team, coordinating with partners across Finland, Sweden, Denmark, Italy, France, Germany, Israel, India, Nepal, Indonesia, Pakistan, Vietnam, and more.- Manage risks, budgets, and team performance.* Operational & Administrative Management:- Manage sales and revenue records using Trello and HubSpot.- Handle administrative tasks, including event organization, contract preparation (NDA, MOU, Reseller Agreements, etc.), and project funding applications.- Coordinate employee and partner gifts, meeting agendas, and follow-ups.

SMART CITIES, HEALTHTECH, INNOVATION EDUCATION ARE OUR KEYWORDS! WE FOCUS ON DACH REGION AND SOUTH EATH ASIA MARKETSWe help companies go international strategically with customized business and marketing plan, local partner matching and securing relationship in the target market, investor and funding source identification. My main tasks include: - Promoting the company’s Market Entry Programmes.- Developing tailored business models and business plan in accordance with clients' needs and goals;- Delivering the company’s value proposition; seeking key partners.- Sales Development- Market Entry Strategy and Sales Growth with clients- Business Matching & Matchmaking - Distributor Searches - Global Business Partner Searching- Custom B2B Market Research- Project Management and Stakeholder Engagement- Handling project funding application with FinnPartnership - HR related tasks: coordinating employee and partner gifts, organizing and booking events, booking travel and team meets.- Office related tasks; preparing for meetings, as well as drafting meeting minutes and memos, NDA preparing, contract, client agreements.- Leadership team support; Support the leadership team with admin and operational tasks. Help manage calendar for leadership team. Proofreading material and helping leadership team prepare for events etc.

This is a short-term project for IIL. I had only two weeks to master all transferred works and tools that company uses to coordinate among offices in global countries, cost calculation for customer invoicing, finance and account tools, e-invoicings, event tracking for invoicing, cashflow forecast, etc. My responsibilities included but not limited to the followings: - Calculating expenses and creating invoices- AR & AP management- Global account invoicing controller- Cashflow reports & forecast to Managing Director- Cooperating with global IIL financial units for financial and accounting processes- Customer and sales support- Sales and finance analysis and visualization- Working with ERP softwares: Peachtree, LMS, P&L, CRM, Basware.

Partnered with Newstar Vietnam to give high school/ university students opportunities to experience study and life in Nordic countries and vice versa looking for opportunities to help Finnish students to experience life in Vietnam through our designed programmes. We also provide free counselling to students who are interested in studying in Finland regarding university choices, scholarships, living and working in Finland on our Facebook page.

The company Maison de Quartier Oy has contract with Ministry of Foreign Affairs of Finland for language training. Every 3 years, I teach Vietnamese for officer of the Ministry of Foreign Affairs of Finland before they depart to Vietnam for their 3-year mission at the Finnish embassy in Vietnam. I have involved in this project since 2013 and taught Vietnamese at the Ministry of Foreign Affairs in 2013 and 2016. They were only short courses but very interesting. I love to teach my language to foreigners and share Vietnamese culture. Being a teacher of Vietnamese to the officers of the Finnish Ministry of Foreign Affairs and helping them to acquire basic Vietnamese and fundamental working culture was a proud mission of mine.

✅ Maintaining customer hospitality.✅ Responding promptly to customer inquiries; handling and resolving customer complaints. ✅ Managing customer satisfaction.✅ Inventory management.✅ Service quality management.

✅ Preparing marketing and advertising strategies, plans, and objectives.✅ Planning and organizing promotional presentations.✅ Writing campaign/ event reports including event implementation, student feedback, advantages and disadvantages, improvement suggestions for future events/ campaigns.

✅ Preparing teaching materials, lessons, curriculum for students.✅ Teaching language.✅ Keeping records of students’ attendance.✅ Assessing students’ progress.✅ Organizing indoor and outdoor activities for students.

• Performing editorial works including correcting manuscripts, amending articles, design of publications.• Operating office equipment such as printers, copy machines, fax machines.• Receiving mails and correspondences.• Performing other routine administrative tasks as assigned.

I worked as language teacher of Vietnamese in kindergartens in Oulu city.

• Maintaining daily office services by organizing office operations and procedures; preparing payroll; controlling correspondences and filing systems; assigning and monitoring clerical functions.• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement, inventory control. • Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.• Training new project secretaries.• Controlling office budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Preparing reports.• Providing translation of project documents and interpretation at project meetings.• Organizing office events and vacation.- General Administration

• Developing and maintaining a detailed project schedule which includes administrative tasks and all sites involved in the project.• Coordinating meetings, including travel arrangements and expense reports.• Maintaining project calendars.• Preparing meeting agenda, meeting minutes, and reports.• Filing all project documents (hard and soft copies)

• Working closely with sales manager to ensure that the company achieve sales targets.• Monitoring the performance levels of sales engineers.• Maintaining the best level of client satisfaction and smallest level of client discontentment without compromising success of company.• Building and retaining of a long-term connection with the clients with the aim of keeping them dedicated to the organization.• Ensuring all sales inquiries to be handled properly and timely.• Making quotation and processing purchase orders. • Tracking orders and revenue.• Coordinating among departments concerning products, delivery, materials, payment, etc.• Updating and entering journals for sales revenue and other transactions. • Preparing sales reports and forecasting. • Training product lines and prices for new staffs. • Marketing and exhibition activities.