Tien Do Email & Phone Number

Perth, Western Australia, Australia

• Provide door-to-door mobile phone repair services, ensuring high-quality workmanship and prompt service.
• Travel to customer’s locations within the designated service area to perform on-site mobile device repairs. Diagnose and troubleshoot hardware and software issues on various mobile devices, including smartphones and.
• Repair or replace damaged components, such as mobile phone screens, adhering to manufacturer specifications and quality standards.
• Conduct thorough… Show more
• Conduct thorough inspections and functional tests to ensure the proper functioning of repaired devices.
• Provide clear expectations of repair options, associated costs, and expected timelines to customers.

Rockingham, Western Australia, Australia

• Managing store budget as well as controlling and overseeing stock level
• Hard working and motivating to achieve KPI’s as well as commissions
• Motivating team to meet sales target by training and mentoring staffs
• Hard working and experience in all mobile phones and tablets repair
• Ensuring high levels of customers satisfaction through excellent service
• Completing store administration and ensuring compliance with policies

Perth, Western Australia, Australia

• Managing store budget as well as stock. Maintaining financial record and oversee stock level
• Telechoice contract services
• Repair all iPhone models, iPad, Samsung, Oppo, HTC, Huawei, Tablets…etc
• Selling of pre-owned mobile phone and tablet, cases and accessories
• Ensuring high level of customer satisfaction through excellent service
• Maintaining outstanding store condition

Perth, Western Australia

• Providing excellent customer services
• Demonstrating products and show customers how to maximize their features
• Providing basic smartphone repair services
• Diagnose issues on smart phone and tablet devices
• Collect and research information needed to identify and resolve problematic situations.
• Assisting the Manager in the day to day operations of the store

Ho Chi Minh

• Managing a team of ten people in their performance (service and cross-sale)
• Excellent customer's complaint handling skills to solve customer’s request
• Guiding and training to achieve target and supporting when necessary
• Coordinate with other department to solve customer’s complaint in time manner.
• Attending escalation process for complaint
• Monthly call scoring for whole team and coaching when appropriate

HCMC

• Excellent customer's complaint handling skill and well-co-operated with other related departments to solve accomplish customer’s request.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Well-known banking procedure and product
• Cross-selling products or special promotions for credit card, personal loan and mortgage to meet or exceed sale target
• Monitors team… Show more
• Monitors team performance in order to improve call quality

Assisted Supervisor to conduct information for automotive market analysis of Vietnam in purpose for Asia Pacific Head Office in monthly reports.Organized and incorporated with senior staffs from Asia Pacific Head Office during market visits in Ho Chi Minh City to indentify product applications for long terms strategies to develop Vietnam's market.

Bachelor, Commerce

Activities and Societies: Student-Staff Consultative Committee Member; Volunteer Commerce 2010 Information Fair, RMIT Vietnam

Diploma, Commerce

Activities and Societies: Volunteer RMIT Information Day, RMIT Vietnam