Tien Do Email & Phone Number

Perth, Western Australia, Australia

• Provide door-to-door mobile phone repair services, ensuring high-quality workmanship and prompt service.• Travel to customer’s locations within the designated service area to perform on-site mobile device repairs. Diagnose and troubleshoot hardware and software issues on various mobile devices, including smartphones and tablets.• Repair or replace damaged components, such as mobile phone screens, adhering to manufacturer specifications and quality standards. • Conduct thorough… Show more • Provide door-to-door mobile phone repair services, ensuring high-quality workmanship and prompt service.• Travel to customer’s locations within the designated service area to perform on-site mobile device repairs. Diagnose and troubleshoot hardware and software issues on various mobile devices, including smartphones and tablets.• Repair or replace damaged components, such as mobile phone screens, adhering to manufacturer specifications and quality standards. • Conduct thorough inspections and functional tests to ensure the proper functioning of repaired devices.• Provide clear expectations of repair options, associated costs, and expected timelines to customers.• Maintain accurate records of repairs, parts inventory, and customer interactions using company-provided tools and systems. • Stay updated on the latest trends and developments in mobile device technology to enhance repair skills and knowledge.• Collaborate with the service team to optimize repair processes and uphold service quality standards. • Demonstrate professionalism, integrity, and a customer-centric approach in all interactions with customers and colleagues. • Arrange/collect parts required for devices from different store locations. • Assist in-store staff with sales and customer interactions, contributing to a positive store environment.• Meet and exceed sales targets by leveraging technical expertise and strong customer service skills.• Adapt quickly to different customer needs and situations, delivering exceptional service in both mobile and in-store settings.• Performing other duties required by management including completing daily tasks. Show less

Rockingham, Western Australia, Australia

• Managing store budget as well as controlling and overseeing stock level• Hard working and motivating to achieve KPI’s as well as commissions• Motivating team to meet sales target by training and mentoring staffs• Hard working and experience in all mobile phones and tablets repair• Ensuring high levels of customers satisfaction through excellent service• Completing store administration and ensuring compliance with policies• Completing store operational requirements by… Show more • Managing store budget as well as controlling and overseeing stock level• Hard working and motivating to achieve KPI’s as well as commissions• Motivating team to meet sales target by training and mentoring staffs• Hard working and experience in all mobile phones and tablets repair• Ensuring high levels of customers satisfaction through excellent service• Completing store administration and ensuring compliance with policies• Completing store operational requirements by scheduling and assigning staffs• Managing a team performing sales in order achieve the goals• Scheduling and rostering staff shifts for maximum workforce efficiency• Experience training and developing your team members• Assisting and explaining to customers to find the right products as well as cross-selling• Monitoring stock for parts and accessories• Performing other duties required by management including completing daily tasks Show less

Perth, Western Australia, Australia

• Managing store budget as well as stock. Maintaining financial record and oversee stock level• Telechoice contract services• Repair all iPhone models, iPad, Samsung, Oppo, HTC, Huawei, Tablets…etc• Selling of pre-owned mobile phone and tablet, cases and accessories• Ensuring high level of customer satisfaction through excellent service• Maintaining outstanding store condition• Perform high quality repairs and testing on all mobile phones and tablets within a given… Show more • Managing store budget as well as stock. Maintaining financial record and oversee stock level• Telechoice contract services• Repair all iPhone models, iPad, Samsung, Oppo, HTC, Huawei, Tablets…etc• Selling of pre-owned mobile phone and tablet, cases and accessories• Ensuring high level of customer satisfaction through excellent service• Maintaining outstanding store condition• Perform high quality repairs and testing on all mobile phones and tablets within a given time• Monitoring stock for parts and accessories• Ordering phone accessories and well as pre-owned phones• Answering customers’ queries and handling customers’ complaints Show less

Perth, Western Australia

• Providing excellent customer services• Demonstrating products and show customers how to maximize their features• Providing basic smartphone repair services• Diagnose issues on smart phone and tablet devices • Collect and research information needed to identify and resolve problematic situations. • Assisting the Manager in the day to day operations of the store • Processing orders in person and over the phone• Maintaining good visual merchandising and store… Show more • Providing excellent customer services• Demonstrating products and show customers how to maximize their features• Providing basic smartphone repair services• Diagnose issues on smart phone and tablet devices • Collect and research information needed to identify and resolve problematic situations. • Assisting the Manager in the day to day operations of the store • Processing orders in person and over the phone• Maintaining good visual merchandising and store presentation Show less

Ho Chi Minh

• Managing a team of ten people in their performance (service and cross-sale)• Excellent customer's complaint handling skills to solve customer’s request• Guiding and training to achieve target and supporting when necessary• Coordinate with other department to solve customer’s complaint in time manner.• Attending escalation process for complaint • Monthly call scoring for whole team and coaching when appropriate • Monitor all calls to ensure that due procedures and… Show more • Managing a team of ten people in their performance (service and cross-sale)• Excellent customer's complaint handling skills to solve customer’s request• Guiding and training to achieve target and supporting when necessary• Coordinate with other department to solve customer’s complaint in time manner.• Attending escalation process for complaint • Monthly call scoring for whole team and coaching when appropriate • Monitor all calls to ensure that due procedures and quality standards are strictly follow• Conduct regular review of all call center agents performance and organize training sessions for under performers• Set targets for all other call center agents to meet up with• Review and update call script when necessary• Other daily task as required Awards: The Team Star of the Month from Sep 15 – Mar 16ANZ Vietnam Excellence Award Mar 16 Show less

Hcmc

• Excellent customer's complaint handling skill and well-co-operated with other related departments to solve accomplish customer’s request. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Well-known banking procedure and product• Cross-selling products or special promotions for credit card, personal loan and mortgage to meet or exceed sale target• Monitors team… Show more • Excellent customer's complaint handling skill and well-co-operated with other related departments to solve accomplish customer’s request. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Well-known banking procedure and product• Cross-selling products or special promotions for credit card, personal loan and mortgage to meet or exceed sale target• Monitors team performance in order to improve call quality• Prepares monthly service report for team meeting• Arranges and maintains working schedule for agents in team• Trains new interns and staffs to make sure all processes and procedures are followed and coaching appropriately. • Updates job knowledge by participating in training courses.• Updates work instruction for handling general enquiries complaints.• Supports customers to register their information such as email, e-statement, e-advise• Supports credit card customers for general enquiries. • Organizes offsite training meeting and team building.• Other daily tasks as required Show less

Assisted Supervisor to conduct information for automotive market analysis of Vietnam in purpose for Asia Pacific Head Office in monthly reports.Organized and incorporated with senior staffs from Asia Pacific Head Office during market visits in Ho Chi Minh City to indentify product applications for long terms strategies to develop Vietnam's market.

Bachelor, Commerce

Activities and Societies: Student-Staff Consultative Committee Member; Volunteer Commerce 2010 Information Fair, RMIT Vietnam

Diploma, Commerce

Activities and Societies: Volunteer RMIT Information Day, RMIT Vietnam