Dottie Joyner Email & Phone Number

Portsmouth, Va

Learn, deploy, and troubleshoot up to 40 applications functioning at terminal. Ensure provision of round the clock support. Acquired vast skills in new technology like OCR, RFID, RSA, and MFA.• Created a OneNote support calls and training documentation, along with a spreadsheet to ensure availability of software to multiple clients automatically.• Created Disaster recovery documentation, while testing and installing specific software across the company (AGS, XPS, Desktop app).• Actively monitored helpdesk system and image computers as well as deployed computers.

Norfolk, Virginia Area

Led a team to continually support IT operations of the Virginia International Gateway facility. Assisted in initiating and troubleshooting the applications on a regular basis. Managed and prioritized team’s projects to ensure completion within budgetary constraints and defined timeframe.• Actively facilitated the testing and installation of the new AGS gate hardware and software.• Created a 24/7 on-call rotational schedule as well as conducted team building lunches and birthday celebrations..

Norfolk, Virginia Area

Utilized Speedware and COBOL to develop and execute programs, while managing the SPARCS for NIT and VIG facilities. Conducted comprehensive testing of programs prior to finalizing for production. • Wrote software for Operations (COBOL, Location System, SPARCS, SPARCS interface, Transfer Zone applications, and the Stevedore systems)• Performed failover testing with SPARCS and IKE/NED and maintained the IMAGE database on IKE for the SPARCS interface.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.91

Master Of Business Administration - Mba, 3.90 Gpa

Bachelor'S Degree, Business Administration / Minor In Computer Science

Associate'S Degree, Information Technology