Dottie Keene Email and Phone Number
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Project implementation manager and change agent with proven ability to direct strategic business systems efforts and to drive operational excellence in serving customers. Focus on assessing business needs and collaborating with IT leaders to deliver new standards of quality and productivity.Specialties: • Business Analysis and Project Management • Customer Relationship Management Systems• Liaison between Business and IT• Full Product Development Life Cycle• Collaborative Leader and Team Builder • Testing and Training Development and Delivery
D. H. Keene Associates, Inc.
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- dhkeene.com
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- 3
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PresidentD. H. Keene Associates, Inc. Jun 1991 - Present
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President And Senior Project ManagerD. H. Keene Associates, Inc. 1992 - 1999Focus on analyzing product functions and re-engineering business processes to produce sound application systems in support of changing business needs. Activities included process analysis and redesign, development and documentation of functional specifications, data mapping and conversion, product testing, training delivery and overall project management. Representative engagements included:Massachusetts Division of Insurance, Boston, MASenior Project Manager – Managed implementation of a new licensing application for underwriting companies, sales agencies and brokers to sell insurance in the Commonwealth. Fidelity Investments Institutional Services (FIIS), Marlborough, MA and Smithfield, RISenior Business Systems Analyst – Responsible for leading business requirement definition efforts and planning for the implementation of enhanced system functions for Fidelity’s investors and sales force automation.The Gillette Company, South Boston, MASenior Business Analyst – Coordinated the rollout of customized imaging software in the financial accounts receivable operation. Translated user requirements into technical specifications, facilitated prototype demonstrations, built user acceptance testing and training.Massachusetts Board of State Examiners of Plumbers and Gas Fitters, Boston, MA Senior Business Analyst – Managed the implementation of a license renewal system.
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It Project ManagerMassachusetts State Treasury Jul 2015 - Jun 2020Manage the projects to implement a new Unclaimed Property system, and electronic board book systems for MA state agency boards
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It Crm ManagerLabcorp Feb 2010 - Jun 2015Westborough, MaDirect the implementation team for rollouts of Customer Master Relationship (CRM) functions for customer master building, sales activity tracking and call center customer service for genetic testing across the United States- Support the Siebel CRM system for Client Services call centers at Genzyme Genetics (acquired by LabCorp in December 2010)- Coordinate the training and rollout of Microsoft Dynamics CRM implementation of sales tracking and forecasting functions for 6 USA geographic divisions - Lead the business requirements building, testing and training for MS Dynamics CRM rollout to call centers for customer service interactions tracking -
Director, MarketingSimplexgrinnell 2001 - 2009Responsible for directing the business systems implementation of Oracle customer relationship management (CRM) modules for all sales and service activity throughout North America.• Successfully completed a $53M project and software upgrade, including validating customer record conversion from 133 individual servers into one database.• Directed a 12-person team of knowledge experts and business analysts to gather requirements and build the functional design, to perform system test planning and execution, and to develop training for the implementation of 10 Oracle CRM modules to standardize service operations in 130 district offices in the US and Canada.• Facilitated project customer meetings for deliverables signoffs, and executive steering committee project reviews. Collaborated with the IT project manager to complete the business case analysis, statement of work and project plan.• Revolutionized the training and rollout approach from two months to two weeks for 8500 service administrators and technicians and 1200 sales representatives throughout North America. -
Director Of Product ManagementDigital Goods 1999 - 2001Formerly known as Softlock.com, this $100M purveyor of digital documents and eBooks folded in 2001. • Streamlined the product development life cycle methodology to fit the rapid pace of change.• Assessed feature implementation priorities to match strategic direction, defining business requirements for 27 new application features and delivering the features in five releases.
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Systems Engineer And Industry SpecialistIbm 1974 - 1991Advanced through various systems engineering and technical marketing positions to assist clients in implementing world class mainframe solutions for their business processes. • Grew in responsibility and leadership by progressing from business analysis and contract programming, to leading proposal writing and planning systems installations, to project management and leadership of systems integration efforts with customers, IBM and third party vendors. • Focused on finding or designing application software and establishing the need for automation of key business processes to utilize purchased hardware and systems software.• Designed and implemented systems for: hospital admissions and medical records, city and state financial applications, federal job training administration, retail point of sale and inventory management, distribution center warehousing, and imaging signature tracking for manufacturing industry accounts receivables.
Dottie Keene Skills
Dottie Keene Education Details
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Mathematics -
Westminster High School, Westminster Md
Frequently Asked Questions about Dottie Keene
What company does Dottie Keene work for?
Dottie Keene works for D. H. Keene Associates, Inc.
What is Dottie Keene's role at the current company?
Dottie Keene's current role is Retired Director of Business Systems Implementations.
What is Dottie Keene's email address?
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What schools did Dottie Keene attend?
Dottie Keene attended Mcdaniel College, Westminster High School, Westminster Md.
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What skills is Dottie Keene known for?
Dottie Keene has skills like Project Management, Team Building, Crm, Databases, Business Analysis, Strategic Planning, Business Development, Sales Management, Sales, Forecasting, Marketing Strategy, Budget.
Who are Dottie Keene's colleagues?
Dottie Keene's colleagues are John Keene.
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