Over-seeing the day-to-day operations of the company, ensuring efficient processes, and fostering a culture of continuous improvement. manage a team of professionals, providing guidance, coaching, and support to ensure they meet their performance goalsCollaborate with project managers and designers to ensure projects are executed to the highest quality standards, on time, and within budgetMaintain relationships with vendors, contractors, and other partners to secure resources, negotiate contracts, and ensure cost-effective operations. Work closely with the finance team to develop and manage budgets, track expenses, and implement cost-saving measuresImplement quality control processes to ensure the delivery of exceptional design and construction services to our clientsEnsure compliance with all relevant laws, regulations, and safety standards, promoting a safe and ethical work environment

Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skillsOffered friendly and efficient service to customers, actively listened to customers' requests confirming full understanding before addressing concerns and escalated major issues to supervisorMonitored and analyzed business performance to identify areas of improvement and make necessary adjustments.Communicating regularly with clients to understand needs, evaluate current traffic rateWorked with the Sales and Customer Experience departments to facilitate communication and deliver personalized solutions to customers.Created and maintained databases to track customer discussions and preferences for accurate, updated recordsLiaising officer between TICT and shipping line for blocking / unblocking of containersWorking with customers externally and internally to identify new opportunities to improve our current processesWorking with all levels of personnel in resolving issues, tracking containers availability

Daily enter key data of financial transactions in database called IRIS softwareCollect, categorize, calculate, verify and enter data to maintain accurate records Issuing of receipt to customer Research, track and restore accounting or documentation problems and discrepanciesAnalyses financial records and makes determinations on ability to pay amount dueReconcile accounts in a timely manner (monthly, quarterly and annually)Identify transaction mistakes when debits and credits do not balanceProvide assistance and support to company personnelchecking invoices, cash flow, accounts receivable and accounts payableManaging month end procedures to ensure monthly costs are reported in an accurate and timely mannerAssist with special projects related to process improvements