'Dotun Adebanjo Email & Phone Number

Nigerian Breweries Plc (A Heineken Opco) - Hq/ Aba

* Supervising the entire team activities and steering for performance of all sales executives/direct reports; namely: Key Account Executives, Retail Executives (On/Off Premise), Bulk Breaker Executives, Van Sales Executives, Local Area Representatives, and Special Account Executives, etc.* Responsible for coaching, training and spot checking/back checking of All Sales Executives’ activities in sales area, as well as facilitating and implementing induction program for new sales executives/trainees. * Verification and approval of (daily/weekly/monthly/quarterly) sales calls/visits routes (itinerary) of (all executives) and execution of Top Check on outlets/customers within the sales area.* Manage MVOs, High End and other key Retail Outlets * Prepare Sales Area rolling forecast as well as Demand forecast for All NB Plc. products in line with Sales/Marketing target and Production capacity with seasonality trends.* Ensure smooth operations of all NB systems in the Sales Area* Drive availability of all NB products in all M/S/KD and WI outlets (0% OOS)* Implementation / monitoring of depletion schemes – promotion planning, execution and reporting (in-bar activation, product launch, gala, Beer Carnival, sponsorship, etc) * Manage product and Distributors' / WIs’ complaints in trade. * Report performance and market intelligence – competition monitoring and impact evaluation * Overall responsibility for all NB activities and performance in Sales Area* Management of company owned redistribution vans and Assets* Strategy implementation and development of briefs to drive and improve Depletion and other schemes in the area* And other highly sensitive responsibilities that are strictly for one-on-one deliberations as they are meant for management category and to protect the interest of the operating company/OPCO.* Request/view MyCV for detailed responsibilities.

23 Okesuna Street, Shomolu, Lagos

* Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.* Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.* Locating and developing new customers.* Ensuring that Sales Plans are executed in-line with budget.* Preparing monthly report of Sales Delivery and Territory covered.* Sustaining the interest of standing customers to avoid drop in sales.* Contributes to the development and maintenance of Standards, Policies and Procedures regarding Customer Service* Regularly provides feedback on the soundness and effectiveness of the Customer Service Department’s Policies and Procedures.* Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention decisions are made within by-law boundaries.* Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers. * Works with the organization’s branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.* Responsible for notifying administration of any required updates of customer records on the organization’s internal database. * Provides back-up support to other group members in the performance of job duties as required. * Supports/participates in the organization’s continuous improvement program.* Answers customer inquiries/communications as required. * Attends regular customer service departmental meetings. * Provides activity/statistical summary reports each week to the HOD* Co-ordinates the organization's involvement in internal and external trade shows. * Conducts follow up phone calls to survey respondents who have concerns or questions.* Performs other related duties as assigned by management.

Pantami Road, Gombe, Gombe State

* Checking and posting the monthly receipts of customers.* Preparing the monthly water bills of customers.* Registering and issuing of Card Numbers to new customers.* Reconcile final bill claim with provisional bill claim at the end of the month.* Participate in discussions on new revised procedures and practices in the relevant work area.* Control proper maintenance of records on office equipment.* Ensure that the procurement procedures are in compliance with the financial and procurement manual of the corporation.* Get vouchers signed and forward to cashier.* Submit and reconcile expense reports.* Book travel arrangement.* Produce and distribute correspondence memos, letters, faxes and forms.* Maintain contact lists and attending to customers’ complaints, etc.

Master Of Business Administration (M.B.A.), Strategic Petroleum Management

Bachelor’S Degree, Business Administration, Second Class Honours Upper Division

Hnd, Marketing