Douaa Saed Email & Phone Number

Riyadh, Saudi Arabia

- Managing day-to-day operations for e-commerce: updating website content such as product listings, inventory updates, Banners updates, process daily sales order, order fulfillment, dispatching of goods, return orders, raise purchase order, new product uploads, pricing and promotions on multiple e-commerce platforms.- UX: Collaborated closely with cross-functional teams, including product managers and developers, to ensure seamless and user-friendly product experiences.- Ensuring hassle-free consumer shopping experience- Coordinating with IT department to ensure website changes/updates are rolled out on time through Jira.- Liaise with Warehouse Team regarding order fulfillment, with Customer Service Team in handling all customer queries and complaints, Liaise with Finance Team regarding purchase order, invoices and payment, with Design Team regarding designs of thumbnails and banners- Identifying areas for opportunity and improvement within e-commerce section of site.- Evaluating daily, weekly and monthly website statistics to improve business performance.- Develop and execute e-commerce strategies to drive online sales and revenue growth- Manage and optimize product listings on e-commerce platforms (Website, Amazon, Noon, Carrefour, Nice One, Nahdi Pharmacy)- Analyze and report on e-commerce performance metrics- Stay up to date on industry trends and best practices for e-commerce

Al Khobar, Eastern, Saudi Arabia

- Delivered exceptional customer service through WhatsApp and call channels, ensuring a positive and personalized experience for each customer.- Assisted customers in product selection, providing detailed information on ingredients, usage instructions, and benefits to help them make informed purchasing decisions.- Demonstrated in-depth knowledge of beauty products, including skincare, cosmetics, and haircare, to provide expert advice and recommendations tailored to individual customer needs.- Demonstrated strong communication skills, including active listening and clear articulation, to build rapport with customers and establish long-term relationships.

Al Khobar, Eastern, Saudi Arabia

- Maximized business potential by providing excellent customer service for Beauty Spa, Beauty Salons, Beauty Clinics and helped resolve client problems quickly.- Increased revenue 40% by acquiring new customers and determining needs to offer relevant products.- Consistently achieved against personal goals and KPIs to improve overall company sales performance.- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.

Lebanon

- Modernised instructional plans and educational approaches to enhance student learning.- Enforced fair and equitable disciplinary code to protect students and staff.- Oversaw facilities and grounds maintenance, balancing budget and schedules against professional expectations and safety.- Collaborated with parents and teaching staff on strategies to reduce disruptive behavioural incidents.

Lebanon

- Built excellent relationships with children and family members, offering continued trust and safety in care provisions.- Established trusted rapport with parents, encouraging parental involvement to continually meet individual needs of children.- Provided positive classroom experiences with creative, engaging learning-through-play activities.- Monitored physical and emotional child development, logging individual progress and communicating to family members.

Lebanon

- Conducted comprehensive data collection and entry for refugee families, encompassing crucial information on education, economic status, and social life, successfully managing data for over 200 families.- Demonstrated strong organizational skills and attention to detail in accurately recording and maintaining refugee data, ensuring the availability of reliable information for program evaluation and resource allocation.- Acted as a valuable resource for refugee families by referring them to community resources for essential services, including mental health treatment, child protective services, and assistance for individuals with developmental disabilities.

Lebanon

- Conducted engaging and informative awareness sessions on environmental conservation and sustainability for over 500 students in various schools.- Developed and delivered educational presentations, effectively communicating the importance of environmental protection and the benefits of adopting eco-friendly practices.- Collaborated with school administrators and teachers to coordinate and schedule awareness sessions, ensuring maximum student participation and engagement.

Master'S Degree, Environment & Health Science

Bachelor'S Degree, Clinical Laboratory Science/Medical Technology/Technologist