Doug Abel Email and Phone Number
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Extensive knowledge of network troubleshooting across a high speed cable internet system, involving knowledge of TCP/IP networking via WAN and LAN, routing tables via these networks and backbone connections. Proficient in troubleshooting various network connection and Internet software issues via phone for Windows and Macintosh platforms. Exceptional troubleshooting skills with wired and wireless network connections via consumer grade routers and gateways.
Fluidra North America
View- Website:
- fluidrausa.com
- Employees:
- 164
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Software Support SpecialistFluidra North America Oct 2023 - PresentCarlsbad, California, United States
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Senior Technical Support SpecialistGreat Lakes Data Systems (Glds) Feb 2014 - Oct 2023Carlsbad, CaliforniaCurrent job responsibilities involve providing support for cable television, internet, and phone billing and work order management software named BroadHub. Also provided support for cable television systems on NASRAC and HITS interfaces via a swivel-chair addressable system known as the Digital Service Bureau (DSB), as well as managing projects for launch of software modules for BroadHub. Most recently have been doing all BroadHub 101 training sessions for students on how to use reports, write work orders, configure packages, taxes, and services, dispatch management, and equipment configuration, as well as being certified as the Subject Matter Expert for Winforce Tech, the company’s mobile field technician software. Lastly, trained broadband service representatives on how to use BroadHub, GLDS’s billing software management suite.
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Internet Technical Support Representative, Tier IiCox Communications Feb 2007 - Feb 2014Provide advanced High Speed Internet troubleshooting pertaining to connectivity. Verifying connectivity requires knowledge of network status, understanding of TCP/IP settings and configurations, and an understanding of company network infrastructure. Also performed Network Security functions informing customers of security compromises and copyright infringement. Also provide advanced troubleshooting of email through supported email clients and company provided web based email.
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Technical Support RepresentativeCox Communications 2006 - 2007Assisted customers in troubleshooting cable television and internet signal issues, email configuration and delivery issues, as well as basic internet account setup. This position also called for scheduling field technician appointments for upgrades as well as connectivity issues with cabling and hardware; also provided customers with product knowledge and recommendations for their internet and cable television needs. -
Customer Service RepresentativeCox Communications 2005 - 2006Assist customers in bill review and explanation of service charges. Also placed orders for cable television, internet, and phone equipment to be drop shipped to customers, as well as scheduling appointments for installation and upgrades of service.
Doug Abel Skills
Doug Abel Education Details
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Computer Science -
West Hills High School
Frequently Asked Questions about Doug Abel
What company does Doug Abel work for?
Doug Abel works for Fluidra North America
What is Doug Abel's role at the current company?
Doug Abel's current role is Software Support Specialist.
What is Doug Abel's email address?
Doug Abel's email address is do****@****lds.com
What is Doug Abel's direct phone number?
Doug Abel's direct phone number is +161959*****
What schools did Doug Abel attend?
Doug Abel attended Grossmont College, West Hills High School.
What skills is Doug Abel known for?
Doug Abel has skills like Troubleshooting, Tcp/ip, Wireless Networking, Technical Support, Cable Modems, Networking, Software Installation, Wireless Routers, Cable Television, Customer Service, Audio Editing, Microsoft Office.
Who are Doug Abel's colleagues?
Doug Abel's colleagues are Carlos Saravia, Veronica Rendon, Matt Lennon, Justin Dubose, Talia Bagshaw, Tyler Caldwell, Elliot Ball.
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Doug Abel
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