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Doug Bender is a Production and Manufacturing Manager at URBEN TECH. He possess expertise in telecommunications, wireless, call centers, voip, broadband and 11 more skills.
Urben Tech
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Production And Manufacturing ManagerUrben Tech Nov 2023 - PresentRound Rock, Texas, United States
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Build Team LeadUrben Technologies Sep 2022 - Dec 2023United States
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Technical TrainerGrande Communications Networks Llc Aug 2021 - Oct 2022United States -
Project ManagerAbc Home And Commercial Services Jun 2017 - May 2020Austin, Texas
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Field Service TechnicianMastec Advanced Technologies Jul 2016 - May 2017Austin, Texas Area -
Director Of OperationsPeak Performance Training Center Jul 2013 - Jul 2016• Responsible for all day to day operations , maintaining Fleet Operations for after School Enrichment program by deploying vehicles to pick up students at 27 schools in the Austin, Cedar Park, Leander areas, and for working with all area schools and local sports divisions to provide support for activities -
Manager Of Workforce OperationsTime Warner Cable Feb 2010 - Jul 2013Austin, Texas Area• Maintained effective staffing for multiple departments as well as the budgets for all teams under the Workforce Operations umbrella• Quota Management Operationso Responsible for all routing of work orders to both in-house and contractor techs and for all quota loads to all management areas to ensure the closest available appointment times were available for our customerso Maintained division wide schedules of all field personal to ensure efficient coverage for all management areaso Prepared business forecasting for future preparedness based on year over year analyticso Wrote all division level policies and procedures for Quota Management and work order routing practices o Managed a 100% Quota system rebuild and the launch of automated Quota systems• Dispatch Operationso Responsible for all dispatch operations to the field techs for same day service operations• Telecom Operationso Responsible for programming and operating division wide telecom system operations along with the creation of their policies and procedures• Server Administratoro Maintained several multilayered operational platforms (Tech Tools): Arris WFM System, Path Track , SageQuest GPS, Wireless Matrix GPS, and NICE telecomm systems -
Supervisor Of Workforce ManagementTime Warner Cable Nov 2007 - Feb 2010Austin, Texas Area• Mobile IT Support for all field Technician\Contractor Operation Teams: Techs Mobile Laptops, Cell Phones/ Data Cards, Signal Level Meters, and Contractor office computers and printers• Division Cell\Data Telecom Operationso Responsible for Launch\Recover all Cell\Data equipment to all departments in the Central Texas division, for auditing their monthly bills from all vendors and make changes contractually when necessary to minimize divisional expenses, for writing and enforcing divisional policy on device usage, and to test and recommend all new devices based on job specific needs• Fleet Based GPS operationso Maintain 2 separate GPS systems for all fleet vehicles and the databases of all the vehicleso Worked with all vendors to ensure proper and timely installation of GPS devices in all fleet vehicles and to train all the supervisory staff to properly use the reporting metrics from GPS data to assist the teams increase productivity and efficiencyo Wrote and enforced all division level policy and procedures regarding GPS data usage• Divisional Mobile Workforce Management System Administratoro Maintain the Arris WFM platform in order to effectively and efficiently provide real time data to field technicians in relation to their daily work flow and to ensure proper routing of work orders for all in-house and contract field technicians on a daily basis
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Tech Ops SupervisorTime Warner Cable Feb 2004 - Nov 2007Austin, Texas Area• Responsible for a team of 15 to 20 field techso Responsible for all disciplinary\praise related issues with field techs, for enforcing divisional policies and procedures, and for all Payroll related items for my team (verification and approval of time cards, approval/denial of requested time off)o Responsible for all Installation\Trouble Call quota loads and for working with other departments within the division and at corporate level to ensure the highest level of customer service possibleo Responsible for ensuring all fleet vehicles were being maintained and safely operated
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Field\Lead TechTime Warner Cable Oct 1997 - Feb 2004Austin, Texas Area• Lead Tech - Responsible for all daily supervisory tasks for team of Service Techs, for all escalation issues for multiple trouble cases at the same time using good time management skills, and for training all new techs assigned to coverage area• Service Tech - Responsible for all repairs of customers services while working as part of a team of 12-15 field service technicians• Installation Tech - Responsible for the installation of all cable, Phone and HSD services for all customers
Doug Bender Skills
Doug Bender Education Details
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Ncti\JonesBroadband\Telecom Communications -
Roosevelt High School, San Antonio TexasGeneral Studies
Frequently Asked Questions about Doug Bender
What company does Doug Bender work for?
Doug Bender works for Urben Tech
What is Doug Bender's role at the current company?
Doug Bender's current role is Production and Manufacturing Manager.
What is Doug Bender's email address?
Doug Bender's email address is db****@****.rr.com
What is Doug Bender's direct phone number?
Doug Bender's direct phone number is +151253*****
What schools did Doug Bender attend?
Doug Bender attended Ncti\jones, Roosevelt High School, San Antonio Texas.
What skills is Doug Bender known for?
Doug Bender has skills like Telecommunications, Wireless, Call Centers, Voip, Broadband, Vendor Management, Cross Functional Team Leadership, Customer Experience, Team Building, Direct Sales, Customer Satisfaction, Salesforce.com.
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Doug Bender
General Manager - Mergers & Acquisitions (Retired) At Schindler Elevator Corporation (U.S.)Dallas-Fort Worth Metroplex -
Doug Bender
Greensboro, Nc1onyxglobalhr.com1 (888) 2XXXXXXX
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