Doug Biesinger Email & Phone Number

Cincinnati, Oh, Us

Manages and supervises assigned and developed global operations to achieve goals within available resources.Developed capital and expense budgets for future and compliance to current budgets.Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures to assure sound fiscal control; assures effective and efficient use of budget funds, personnel, materials, facilities and time.Plans and organizes global workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed.Met with upper management to provide status of projects, make suggestions, and request support.Identifies/plans/schedules/prioritizes/organizes/manages/reports tasks and resources required to accomplish defined objectives of specific worldwide technical infrastructure, including but not limited to enterprise servers (including Exchange and BES), personal computers, printers,system security, redundancy planning, scalability planning, maintenance planning, execution and monitoring.Disaster recovery planning/policies and testing, monitoring and identification of trends in usage, traffic and storage. Management and monitoring of new system rollouts, VOIP rollout leveraging existing data circuits for cost savings.End-user administration, updates, deployments and support. Help desk operations and management.Architectures, including Software installations, maintenance, issue resolution, migrations and upgrades.Prepared and monitored project control of open projects and updated time schedules as needed.Evaluates, recommends and supports worldwide technical, hardware and software project management, administration, guidance and support in the area of Enterprise Servers Staffed, trained, coached, motivated, recommended salary increases, administered corrective action policy and reviewed performance of department employees.

Provide clients with technical support and all facets of computer networking.Computer sale, service, upgrades, repairs and cost estimates.Install and maintain networks, systems, using Windows 2000/2003/2008 server, WindowsXP/Vista/Windows 7.Source vendors/suppliers to secure high quality products.Setup monthly service contracts with clients to ensure optimal system performance.

Management of IT, End User Support and Telecommunication staff globally to provide the successful and timely completion of SLA's and projects.Developed capital and expense budgets for future and compliance to current budgets.Met with upper management to provide status of projects, make suggestions, and request support.Prepared and monitored project control of open projects and updated time schedules as needed.Staffed, trained, coached, motivated, recommended salary increases, administered corrective action policy and reviewed performance of department employees.Interacted with vendors and customers to negotiate current and future products and projects.Supervised Data centers and DR locations with 35+ servers attached to EMC storage.Designed and directed the install of a global Active Directory 2003 (7 sites).Designed and directed the install of New Exchange 2007 environment (7 sites).Designed and directed the install of BES environment globally (7 sites).Introduced and enforced new email/BlackBerry rules and guidelines.Supervised and completed two full-scale platform migrations; consolidated equipment and resources following company acquisitions with no downtime during business hours.Managed, Controlled and Maintained enterprise rollout of Share point.Negotiate contracts with overseas partners and managed global technical support team.Managed all software licensing and maintenance renewals schedules for 300+ employees.Managed the lifecycle of all hardware assets for 7 sites worldwide.Managed daily support of servers, storage and network to ensure targeted uptime and availability.Implemented and managed all help desk functions. Defined new SLAs, and maintenance contracts.Maintenance planning and managed daily support of the infrastructure. Evaluated new technologies.

Basking Ridge, Nj, Us

Managed daily operations for enterprise-wide technologiesEnsured security policies and access privileges for Data Center were maintained at high levels.Ensured security policies and access privileges for server and network access were maintained at high levels.Lowered trouble tickets 50% in 6 months while improving support capabilities, through effective organizational and process restructuring.Configured servers ensuring redundancy and network performance.Drove strategies as a member of the Executive Steering Committee.Managed daily support of servers, storage and network to ensure targeted uptime and availability.Managed daily backups of servers and provided weekly reports for DR planning.Installed, configured EMC Data Storage for Data CenterProvided network orientations for new personnel.Designed and installed Citrix 15 server farm.Designed and installed VMware ESX servers. Created virtual servers for test and development.Created virtual servers for production environment to reduce physical server's foot print.

Provided clients with end user support and technical support in all facets of computer networking and printing.Computer sales, service, upgrades, repairs and cost estimates.Sourced vendors/suppliers to secure high quality products and services.Installed and maintained networks and systems using Microsoft Small Business Server, MS server 2003Designed and setup WAN's and LAN's for small businesses.

Seasoned IT Manager with extensive hands-on technical and financial experience, including project management, troubleshooting, installing, upgrading, IT security, 24-hour disaster-recovery, End User Support and budgeting.Provided administration of I.T. and Telecommunication staffs globally to provide the successful and timely completion of tasks.Developed capital and expense budgets for future and compliance to current budgets.Met with upper management to provide status of projects, make suggestions, and requested support.Prepared and monitored project control of open projects and updated time schedules as needed.Staffed, trained, coached, motivated, recommended salary increases, administered corrective action policy and reviewed performance of department employees.Interacted with vendors and customers to negotiated current and future products and projects.Supervised Data centers and DR locations with 65+ servers attached to EMC storage.Designed and directed the install of two global Active Directory 2000 (23 sites) and Active Directory 2003 (53 sites).Supervised and completed two full-scale platform migrations; consolidated equipment and resources following company acquisitions with no downtime during business hours.Managed all software licensing and maintenance renewals schedules for 2000+ employees.Managed the lifecycle of all hardware assets for 23 sites worldwide.

Provided network/computer/laptop software and hardware support for a Pre IPO software company. Responsible for offices; and all outside sales team.Performed and maintained telecom, supported telephone and voicemail integrations.Configured NT servers ensuring fault tolerance and network performance.Supported Vancouver office move, setup all rack mount servers.Ensured security policies and access privileges were maintained at high levels.Implemented a purchasing department for PC/Laptops for all US based offices.Installed, configured PC/Laptops for all US based employees.Provided software training and network orientations for new personnel.

Provided network/computer software and hardware support/upgrades for a Top 500 civil engineering firm. Responsible for Nolte offices in Walnut Creek, San Jose, Sacramento and Oakland.Performed and maintained telecom, supported telephone and voicemail integration.Created documentation for training of applications used company wide.Supported complete office moves, installed all cabling, phones and computer systems.Provided software training and network orientations for new personnel.Maintained Daily/Weekly/Monthly/Annual backup procedures for multiple offices.

Provided clients with technical support and all facets of computer networking.Computer sales, service, upgrades, repairs and cost estimates.Installed and maintained networks, systems, using Windows NT server, Windows 98, 95, 3.1, DOS.Sourced vendors/suppliers to secure high quality products.Setup monthly service contracts with clients to ensure optimal system performance.

Installed and configured 8-system network implemented and performed all maintenance, upgrades and archiving system.G.P.S./real-time post processing of raw field data, uploading/downloading data collectors.Produced complete civil/survey drawings from field information and data for PacBell, Lucent Technologies, Bechtel, Sprint and Whalen & Company.Managed all drafting projects, reviewed field crew calculations, researched property titles.

Produced property lot plans, specializing in site drawings and complete working drawings.Improved and organized existing plot plan filing system for 12-14 subdivisions.Field verified actual housing structures against working drawings.Read/interpreted soil reports, title 24 calculations, and implemented comments to working drawings.

Hooksett, Nh, Us

Prepared cost estimates, quotations and serviced accounts with emphasis on customer service.Acted as field service technician and troubleshooter.Executed all facets of inventory control including year-end physical inventory.

Washington, Dc, Us

Supervised, trained and evaluated 10-14 people in the supply division.Managed preventive maintenance and safety/management program.Managed supply budgets, contracts and files.Responsible for inventory control management and ordering of supplies.Completed 2 tours of duty in the Persian Gulf.6 years reserve duty (active and inactive)

Bachelor Of Science (Bs), Industrial Technology/Business Administration

Computer And Information Sciences And Support Services