Project, Program and Process Management Consulting Services

PROCESS MANAGEMENT* EngageOps: Created, Implemented, and Owned multi-function concept providing efficient 1 gate Infrastructure delivery process into Google Cloud Platform (GCP) space from Intake to Post-Delivery. Ensured Design Approach / Strategies are appropriate and sufficient to begin Build. Enabled Executive prioritization across lanes to drive the `right` efforts with constrained resources* Cultural Change: Championed new `Ways of Working` - breaking down traditional silos. Created a Blameless Forum as integral part of EngageOps - encouraged open discussion and to seek advice instead of `tossing over the fence`* Cloud Business Systems: Standardized what a Business System means to Cloud. Set framework to understand why an application would go in a particular System. Reduced time to deliver and provided capability to compare planned vs actual costs* Project / Program Management Organization: Conceptualized, Implemented and Owned processes / Standards in the GCP space. Changed Delivery Approach from Shotgun to streamlined, efficient funnel with ties to existing legacy processes. Defined initial core Project / Program Management standards and `Ways of Working`* Cloud Onboarding Processes: Consolidated, refined and simplified multiple Tribal Knowledge flows into a single, comprehensive process. Included initial permissions, tool, training and compliance access resulting in Day 1 ProductivityRESOURCE, DELIVERY and VENDOR MANAGEMENT* Interim Manager: 20+ person team during Leadership Changes (Cloud Foundations)* Delivery / Service Management: Led Teams of 3-5 people. Provided prioritization / direction as well as ensured HR compliance items completed* Vendor Management: Worked with multiple vendors for Resource Management and GitLab Service Provider to help improve project management in the GitLab tool* Project Management: Managed 3-15 projects at a time in addition to Process Delivery and Management including the first `Standard` Business System rollout

Process Manager: Team of 5 Managing 280 Application Releases. Delivered highest number of successful Deployments 5 years in a row. Managed and reported on KPIs. Pre-Prod Process Owner and Release SME for Change / Major Incident Management of Clinical Lane

* Program and Project Management: Owned 80% of Clinical Projects & Deployment to 3000+ Servers across 2000+ Clinics. Owned Changed Management for 280+ Deliveries in 2013. Standardized Defect & Delivery Processes with Continuous Improvement built in. Trained Agile cross-functional Teams. Owned Change Management. Initiated a Company-Wide Initiative (Business/Clinical/IT/Lab) and created standard cross representation subset of Clinics for scaled software deployments

* Owner of Scrum of Scrums: ScrumMaster for both Feature-based and Date-based Scrum Teams/ Led Scrum Training. Created Product Roadmap. Owned KPI Management and Standardized Reporting to Executive levels (CEO/CTO/Managers)* Defect Process Manager: Led process creation of tracking Incidents from creation by Customer Service through fix and final notification to originator. Project Manager for internal Business Intelligence New Product Development. Process Owner for Incident Management of Client-Facing Production Support

* Project Manager: Rescued troubled $20 million Statewide Delivery Management System (SDMS) software application used by multiple vendors utilizing different methodologies and Project Tracking technologies across multiple State and Federal Government Agencies with High Political exposure

* Program & Project Management: 10-15 projects in parallel. App & dB migrations. Warehouse Design. New Data Center Design. USA-side coordinator for new Call Center & Repair Facility in Japan. Created / Owned living Operations Support document (PCAM).

* Enterprise Resource Capacity Planning: 50+ Business Groups housing 400+ Services utilizing 5 - 200 resources per Service and 1 million effort hours (2006). Developed new business procedures, processes and training. Led to new line of business for Keane at State Farm with +40 consultant hires, 20,000 effort-hour savings per year with increased quality* Project Coordinator: Developed consensus-driven WBS for DataCenter Movement Program: multi-year, multi-geographic locations w/ 30 Leads, 100+ people

* Adjunct Faculty: Illinois State University: Normal, IL 2001-2002 - Lighting / Scenic Design. Coordinated 500+ Student Workers; 650+ Positions; 50+ projects.* Free-Lance Lighting / Scenic Design / Theatrical Production Consultant: 100+ shows for Theatre, Rock-n-Roll, Dance & Club; numerous awards & honors. Facility Consulting for new & change-of-use Performance Venues. Theatrical supply sales.* Product Design: Created, prototyped & patented new reflector for single-source lamps. Created ‘The Magic Cleaning System’ for Intelligent Luminaries Maintenance Cycle - Named in top 12 WIDGETS WE LOVE at LDI98 (Lighting Design International-98).