Doug Bloch Email & Phone Number

Palm Beach

Currently Researching and Writing a book on Human Factors and User Experience Design and Testing.

Palm Beach

Gather and record demographic data for research project.

• Managed worldwide team of User Interface design professionals with responsibility for gathering data and developing and testing look and feel of user experience for all Citrix products.• Presented at technical conferences, webinars and customer events.• Designed and built first user test lab.• Grew team by 33%.• Promoted two employees with no attrition on team.• Recipient of bonuses based on performance with annual reviews consistently in mid-90 percentile.• Managed thirty projects and team of ten, two in UK working with customers in California, India, Australia, and the UK.• Responsible for creating, developing and producing design and content required to support robust and intuitive user experience.• Coordinated and conducted focus groups at iForum Las Vegas and Edinburgh, Scotland.• Developed policies and standards to promote best practices related to UI design.• Developed global UI Consistency Standards Web site.• Kept abreast of new design technologies and communicated information to organization through Quarterly Newsletter and Online Webinars.• Significantly improved usability, look and feel of Citrix products

• Designed and built Usability labs.• Managed $2M Usability lab.• Managed multi site / multi divisional teams.• Managed all hardware, software and publications deliverables from division.• Responsible for ensuring all IBM products were easy to use.• Gathered customer data from focus groups and user testing.• Designed and tested user interfaces.• Coordinated out of box design and user experience across three sites.• Presented research findings at technical conferences.• Developed training materials and course content.• Worldwide IBM coordinator of SHARE technical conferences for five years.• Received patents for design work.