International design, support, and implementation of enterprise IT systems and infrastructures 6 years of helpdesk including tier 1, tier 2, and tier 3, problem management / root cause analysis 7 years of tier 1, tier 2, and tier 3, field services desk side support problem management / root cause analysis 3 years of windows 2003 server administration and support 9 years of experience and Workstation certifications on Windows versions, XP Pro, W2K, ME, 98 SE, 95, 3.1, DOS 7… Show more International design, support, and implementation of enterprise IT systems and infrastructures 6 years of helpdesk including tier 1, tier 2, and tier 3, problem management / root cause analysis 7 years of tier 1, tier 2, and tier 3, field services desk side support problem management / root cause analysis 3 years of windows 2003 server administration and support 9 years of experience and Workstation certifications on Windows versions, XP Pro, W2K, ME, 98 SE, 95, 3.1, DOS 7 years of supporting Microsoft Office with certifications ranging from Office XP, Office 2000, Office 97, including file corruption, file repair, and file restores 1 year of router and switch configuration and implementation VLAN support 1 year of C band satellite dish setup, installation, configuration, trouble shooting 2 year VoIP support, cable certification, infrastructure support 2 years of wireless back hauls and point to point VLAN solutions Multiple roll-outs to Windows 2000 and XP, in a domain environment Imaging and backup software and techniques used Symantec Ghost, Power Quest Drive Image, and Acronis 5 Years of supporting oil and gas industry with international travel Show less

Disaster and Recovery Planning, Documentation, Setup, Configuration, Implementation,Windows SBS, PDC, File Print, Exchange, Database, Network, Design, Configuration, Implementation, Setup and SupportStorage and Backup Design Planning, Documentation, Setup, Configuration, Implementation,Network Firewall, Router, Switch, Design, Configuration, Implementation, Infrastructure Support, MonitoringVoIP Pilot Project Design Planning, Documentation, Setup Preparation and… Show more Disaster and Recovery Planning, Documentation, Setup, Configuration, Implementation,Windows SBS, PDC, File Print, Exchange, Database, Network, Design, Configuration, Implementation, Setup and SupportStorage and Backup Design Planning, Documentation, Setup, Configuration, Implementation,Network Firewall, Router, Switch, Design, Configuration, Implementation, Infrastructure Support, MonitoringVoIP Pilot Project Design Planning, Documentation, Setup Preparation and SupportSecurity Camera Integration, Design Setup and Support, Network, Configuration, Web Based AdministrationCreating Base System Images Server, Desktop, Laptop, Image Management, Storage, Image Deployment DesignOut Of Band Server Management, Design Planning, Documentation, Setup, Configuration, and SupportHelp Desk tracking software certifications with Remedy, Service Center, and VantiveSpecialties:IT Management, Network Administration, Server Administration, Data Security, Show less

IT Manager, Network administrator, Server administrator, Disaster and Recovery Planning, Documentation, Setup, Configuration, Implementation, Windows SBS, PDC, File Print, Exchange, Database, Network, Design, Configuration, Implementation, Setup and Support Storage and Backup Design Planning, Documentation, Setup, Configuration, Implementation, Network Firewall, Router, Switch, Design, Configuration, Implementation, Infrastructure Support, Monitoring VoIP Pilot Project… Show more IT Manager, Network administrator, Server administrator, Disaster and Recovery Planning, Documentation, Setup, Configuration, Implementation, Windows SBS, PDC, File Print, Exchange, Database, Network, Design, Configuration, Implementation, Setup and Support Storage and Backup Design Planning, Documentation, Setup, Configuration, Implementation, Network Firewall, Router, Switch, Design, Configuration, Implementation, Infrastructure Support, Monitoring VoIP Pilot Project Design Planning, Documentation, Setup Preparation and Support Security Camera Integration, Design Setup and Support, Network, Configuration, Web Based Administration Creating Base System Images Server, Desktop, Laptop, Image Management, Storage, Image Deployment Design Out Of Band Server Management, Design Planning, Documentation, Setup, Configuration, and Support Show less

Provisioning service / resource, access requests, using internal workforce queue, average of 85 – 120 service requests a day Supporting new deployment of IDM, Identity Management integration software, monitoring and collaborating with internal teams Designing and deploying cross domain resource driven trusts, and shared access control, collaborating with .CA and .US team members Setup and creation of distribution groups, email lists, for internal and external users, in a cross… Show more Provisioning service / resource, access requests, using internal workforce queue, average of 85 – 120 service requests a day Supporting new deployment of IDM, Identity Management integration software, monitoring and collaborating with internal teams Designing and deploying cross domain resource driven trusts, and shared access control, collaborating with .CA and .US team members Setup and creation of distribution groups, email lists, for internal and external users, in a cross domain environment Provisioning employee new hire setup process, group membership access, email exchange setup, hardware and cubical setup requests Trouble shooting denial of access in a priority queue remedy environment, working with team lead and queue mangers Data relocation and security diversification, reorganizing departmental resource access, and security group access design schema Working in cross domain environment, designing and deploying OU’s in active directory hierarchy structure Provisioning remote server and workstation security access control, troubleshooting server and workstation security access control Administrating email and network file share size / quota notification and restriction thresholds, troubleshooting quota lockouts Administrating RSA secure ID fob group access and security access control, troubleshooting RSA secure ID fob group and security access Work with internal application software development teams, provision and troubleshoot application access internal and external facing Show less

Building Virtual Machines in Citrix Xen Server / VMware ESX, Creating Groups, User and VM accounts, VM Templates Design, Setup, and Configuration of Thin Client Terminals , Remote Administration, and Support Supporting 200+ users Wintel desktops, Accounting, Oil, Geological, Geophysical, In House Travel Agent, Software VoIP Design, Planning, Setup, and Configuration Cisco IP Phones, Transition, and Implementation Support Server Migration, Q9 CDC Support, Server Farm, DC, VoIP… Show more Building Virtual Machines in Citrix Xen Server / VMware ESX, Creating Groups, User and VM accounts, VM Templates Design, Setup, and Configuration of Thin Client Terminals , Remote Administration, and Support Supporting 200+ users Wintel desktops, Accounting, Oil, Geological, Geophysical, In House Travel Agent, Software VoIP Design, Planning, Setup, and Configuration Cisco IP Phones, Transition, and Implementation Support Server Migration, Q9 CDC Support, Server Farm, DC, VoIP, AD, Exchange, File Print, Citrix, Xen, CA, License Servers Network Monitoring and Support VLAN, Fiber, Cisco 1800, Gateway, ISA, Infrastructure Support, Switch, Patch panel Server Monitoring and Support Exchange, Windows 2003, ISA, Server Farm, DC, VoIP, AD, File Print, Citrix, Xen, CA Multiple Oil and Power Application and License Support, Doc Send, Scanner Calibration, Printer and Plotter Calibration Show less

Migration of CDC to Q9, Blade, NAS, SAS, VM, Windows 2003, ISA, Server Farm, DC, VoIP, AD, Exchange, File Print, Citrix, CA Virtualization of Server Farm 21+ Servers Planning, Documentation, Setup, Configuration, Implementation, Infrastructure Support Supporting 200+ users Wintel Desktops, Laptops, Dell, IBM, HP, Mac, Clone Network Diagnosis, Re-Design, Procurement, Installation, Certification, Monitoring and Support Server Diagnosis, Re-Design, Procurement, Installation… Show more Migration of CDC to Q9, Blade, NAS, SAS, VM, Windows 2003, ISA, Server Farm, DC, VoIP, AD, Exchange, File Print, Citrix, CA Virtualization of Server Farm 21+ Servers Planning, Documentation, Setup, Configuration, Implementation, Infrastructure Support Supporting 200+ users Wintel Desktops, Laptops, Dell, IBM, HP, Mac, Clone Network Diagnosis, Re-Design, Procurement, Installation, Certification, Monitoring and Support Server Diagnosis, Re-Design, Procurement, Installation, Monitoring and Support Design Setup and Support VoIP Asterix Server and Phones Design Setup and Support 5.9 GHz 2km Line Of Sight Wireless Backhaul VLAN Support CISCO 1800 Series Router Setup and Configuration VLAN Switch Design, Setup, and Support with Cisco 1800 Router, Inter connecting SBO C Band Satellite Design Setup and Support 1 Mb Symmetrical Connection Security Cameras and RF ID System, Design, Procurement, Installation, Support Wi-Fi Power Over Ethernet seamless Access Points, Security Monitoring, Procurement, Installation, Certification, Support Show less

Supported Telus internal employees, External employees and Contractors Supported over 3000 different applications including the mainframe terminals Obtained a weekly average of 90% first call resolvable statistics on SPOC Help Desk Supported Fiber Back Bone, Network Infrastructure, Switches and High Speed Wireless Worked with 911 support on data and voice lines Assisted over 50,000 Telus team members

ISDN and Ethernet Design Setup and Support for interconnecting Polycom Teleconferencing Equipment Audio Video Teleconferencing Setup and Support Amex Controllers, Cameras, and Projectors Polycom Teleconferencing Controllers Hardware Setup, and Support, Remote Monitoring Liaison with the doctors once a week for presentations across Alberta

Handel incoming issues and rerouted tickets to there support teams International VPN trouble shooting and support SME Roaming Profile support, and Configuration support for VPN Queue Manager for first level helpdesk support Subject matter expert on first level VPN conductivity

Help Desk tracking software certifications with Remedy, Service Center, and Vantive Handled high call volume on a “SPOC” Single Point of Contact, Help Desk, average of 65 calls per shift My resolution rating was around 85-90% With problem ownership, Root cause analysis Participated in major migrations / implementations i.e. Weyerhaeuser company migrated 65000 workstations to XP Pro, in 2002, EDS Canada implemented ES SAP; 10 000 users migrated from AS/400 to SAP. I was also part of… Show more Help Desk tracking software certifications with Remedy, Service Center, and Vantive Handled high call volume on a “SPOC” Single Point of Contact, Help Desk, average of 65 calls per shift My resolution rating was around 85-90% With problem ownership, Root cause analysis Participated in major migrations / implementations i.e. Weyerhaeuser company migrated 65000 workstations to XP Pro, in 2002, EDS Canada implemented ES SAP; 10 000 users migrated from AS/400 to SAP. I was also part of the Digital Workflow implementation Interacted and worked on solutions with Field Technicians, Network specialist, and platform Designs from Dell, IBM, EDS, Microsoft, JD Edwards, SAP, and People Soft and various support teams and third party vendors. Made sure Service Level agreements were reached Administrated mainframe / access and accounts Administrated accounts Windows 2000 / 2003 servers, Windows NT 4.0 servers, Novell, Citrix servers Remote access with certifications and use of tools for RAS, IRAS, VPN, CITRIX, Net meeting, LANDesk, Carbon Copy, VNC, SMS, PC Anywhere, Rumba, Remote Desktop, Volley Administrated accounts on SAP and People Soft environments Interacted closely with the EDS Network Operation Centre monitoring over 5000 devices Designed, published, controlled and translated high level documents and records, ISO 9001,9002 certified Tools and software used at EDS include, Active directory Administrator, User manager, Novel Netware Administrator, Secure ID Administrator, and Domain, Remedy, Service Center, and Vantive, for RAS, IRAS, VPN, CITRIX, Net meeting, LANDesk, Carbon Copy, VNC, PC Anywhere, Rumba, Remote Desktop, Volley, AS400, Aspect and Meridian phone systems, Oracle, and People soft, Tivoli. Show less

Engineered solution for rendering data on a Micro CT, Appliance was patented and deployed across Canada Setup and configuration of Maxtor NAS4300 on University network for Image Workstation data Managed multiple sites for the Tele-Health division of CHR Managed, coordinated, hosted all presentations equipment in Calgary, Nanton, and Canmore for CHR Creation of educational material for student doctors Maintained presentation and media production equipment

Server builds for Mail, DNS, and File servers ranging from 1U to 4U rack mount redundant raid servers System builds for home and business systems, entry level to high-end rendering workstations Trouble shooting and repair for IBM, Compaq, Dell, Seanix, Touch, Dawson PC’s, and generic builds Network setup and administration of office LAN, cable drops, router setup and configurations Software trouble shooting and repair for all programs and applications, but mainly Microsoft… Show more Server builds for Mail, DNS, and File servers ranging from 1U to 4U rack mount redundant raid servers System builds for home and business systems, entry level to high-end rendering workstations Trouble shooting and repair for IBM, Compaq, Dell, Seanix, Touch, Dawson PC’s, and generic builds Network setup and administration of office LAN, cable drops, router setup and configurations Software trouble shooting and repair for all programs and applications, but mainly Microsoft products Virus removal and cleaning with system intervention, backup and imaging configurations Orders, Shipping, Receiving, Inventory Control, Customer Service, Sales Account creation and account management with Canadian distributors Show less