• Primary responsibilities include working with various lines of business, product owners, and end users to analyze business processes, gather requirements and provide detailed work items, features, user stories and bugs, for software development teams.• Currently working on Enterprise Content Management application as well as authorization systems. Previously worked on forward facing customer claims and registration portals, warranty claims management application, Microsoft store portal, CRM and Point of Sale systems.• Serves role of scrum master for agile ceremonies including daily stand ups, sprint planning, sprint retrospectives and backlog grooming sessions also as product owner, organizing work for developers and quality assurance analysts.• Continuously manages and grooms backlog of work items across multiple teams making sure all work is in proper order of priority and ready for development in bi-weekly sprint cyclesConducts impact assessments on bugs to determine their priority in backlog.• Tracks multiple management dashboards to ensure all work items are updated and current as far as proper iteration, area path, estimated and remaining hours, etc.• Determines which work items will go into each sprint cycle based upon priority of the work along with development and testing capacity of the assigned team and then which items may have to roll into a following sprint or be returned to the backlog as they may not be able to be completed in current sprint.• Conducts impact assessments on bugs to determine their priority in backlog.• Creates and executes test cases in all corresponding environments.• Experienced with conducting User Acceptance Testing, demos, and trainings for business users on newly implemented software• Facilitates regular software releases to production environments and generates and disseminates corresponding release notes for the end users.

· Served as an industry knowledge resource to assist in training not only for my team of closers but also processors and underwriters.· Trained a team of eight associates with no industry experience turning four of them into site subject matter experts. · Continually ranked in the top two teams in a site of 14 units for loan quality· Drove process improvement and was a leader in change management. · Performed pre-funding audits of signed loan files ensuring high loan quality scores. · Trained associates to not only be proficient in their specific position but to understand how what they do impacts our borrowers and the mortgage origination process. · Prepared and conducted mid-year and annual performance reviews · Provided side by side as well as group training to develop associates.· Regularly exceeded monthly funding goals. · Served as site closing champion /spokesperson.

· Prepared and reviewed loan documents prior to signing and funding for accuracy · Approved and transmitted wires for funding· Primary loan types were New York and Connecticut refinances with CEMAs and Co-ops. · Reviewed settlement statements to validate loan fees comply with MHA/HARP program guidelines

· Approved settlement statements for purchases and refinances.· Maintained the approved closing agent database · Cleared outstanding closing conditions prior to funding.· Completed thorough review of signed closing documents for completeness and accuracy· Requested funding wires and authorized release of funds for disbursement. · Forwarded files to Quality Control for loan delivery to investors.

· Founded nationwide title agency that offered title and escrow services in 49 states· Managed a staff of 18 people in two states, 16 in Cleveland and two in Boca Raton, Florida that averaged 600 closings per month.· Developed and maintained vendor relationships to decrease third party costs by as much as 25% · Created rate structures ensuring profitability in every market while adhering to all applicable state laws regarding pricing· Established and revised departmental work flows continually striving to maximize efficiency. · Aided in the creation of the company procedures manual. · Verified compliance with state departments of insurance, banking commissions, Secretary of State Offices, and the three largest title company underwriters for the 34 states we operated in directly.· Coordinated and aided in the development and execution of all IT projects.· Facilitated name change from OS Title Agency, Inc. to AmTrust Title Agency Inc.

· Prepared title commitments and issued policies for Cleveland area purchases and refinances.· Coordinated escrow closings on primarily residential property with other First American offices· Billed and maintained receivables on a monthly basis.

Conducted core title functions including, but not limited to, examining public records, creating settlement statements, clearing title exceptions, reviewing deeds, scheduling closings, conducting signings and disbursements for 250+ loans per month.Supervised, staffed and trained new employees.Monitored office productivity to ensure the highest level of efficiency and minimize costs.