Doug Conner Email & Phone Number

• Monitor circuits, servers and other devices in SolarWinds and Splunk dashboards• Create and troubleshoot tickets in ServiceNowo Both Incidents and Requests• Troubleshooting and minor changes within Cisco equipment.o Routers, switches, firewalls (CLI and Cisco vManage)

Salt Lake City, Utah, Us

Supporting SD-WAN customers with routing protocols and policy-based routing of traffic though both the command line and web interface. Accessing systems via SSH for troubleshooting and upgrading purposes. Linux based system built on CentOS 7.

Atlanta, Ga, Us

• Assisting users with troubleshooting application issues with multiple programs, such as Microsoft Word, Excel Outlook, mobile applications (Email+), Remote access via Citrix.• Assisted users with password resets via an AD interface called ARS• Documenting issues into tickets via Service Now• Advanced diagnostic and troubleshooting of issues using an exchange interface, Software delivery manager, and powershell scripts to install and remove software.• User interaction is primarily phone support via Avaya PBX and Connect web interface. Also done through Service now integrated chat system.

Irving, Tx, Us

∙ Monitoring network broadcasts for multiple markets using Avid/Sundance Broadcast Automation. Converted to Florical automation.∙ Checking quality of videos for accuracy in audio and captioning, for network and also for download before air content using Media prep.

Fairfax, Virginia, Us

● Resetting passwords for multiple applications and basic-intermediate troubleshooting of various applications. Microsoft Outlook, Vista Medical. Mainframe access.● Dealing with field inbound questions and problem solving on a daily basis via phone and email from end users for the Veterans Administration. Resetting passwords for multiple applications and basic-intermediate troubleshooting of various applications.

Plano, Texas, Us

Manage day to day operations for our client's NOC. Training new employeesEnsuring all processes are followed and documented. Work with client corporate’s Tier 2 and Engineering to resolve routing issues. Working with carrier relations to ensure downed circuits are restored in a timely manner.Supporting all shifts with questions and outages from both the internal team and corporate HQ.

Plano, Texas, Us

Provided first and second level support for users worldwide. Assisted with diagnosis of both software and hardware problems and worked with various vendors and the users on resolving the issues.

Santiago, Ñuñoa, Cl

● Responsibilities of testing websites for Churchill Downs and Disney, dealing with gaming websites and children’s games, assisting in checking for and preventing defects and preventing hacking and safeguarding against people causing damage to the websites. ● Reporting any potential issues to companies so that threats could be prevented.● Using systems such as IE8-9, Chrome, Firefox

Baar, Ch

● Providing basic technical support to customers and billing questions for Verizon Wireless. ● Assisted customers with understanding their bills and also how to setup alerts and notifications on MyVerizon.com. ● Explained policies and procedures dealing with payments. Used proprietary software for ticket reporting and documentation, ensuring Data Protection policies adhered to.

Paris, Île-De-France, Fr

Assisted users with activation and technical support of Apple iPhones. Seasonal position.

● Assisted Users with troubleshooting multiple Microsoft Office applications and other programs for day to day use. Provided technical support of Blackberry software and services provided by the Navy. ● Held government level security clearance. ● Explained procedures step by step dealing with multiple programs such as Active Directory, Microsoft Office 2003-2007, Internet Explorer 6-7, Remedy.