Doug Connor possesses expertise in telecommunications, solution selling, managed services, outsourcing, call center and 13 more skills. Colleagues describe him as "Doug brings intellectual horsepower to challenging and complex operational delivery engagements. He thrives on managing the complexity of day to day business whilst balancing the voice of the customer with the corporate direction/processes. Doug drives CSAT (internally and externally) up by delivering successful outcomes in struggling operational engagements. The results are repeatable methodologies and organisational change, driving new customer facing value propositions and… Show more" and "I had the pleasure of working with Doug from 2006 to 2011. This gave me many opportunities to witness his strong collaborative, analytical, proactive and personal attributes. This helped him to build credibility and to be viewed as a trusted partner who put his customer's welfare foremost. He took his responsibilities to heart. Some examples: - certification: Doug saw the gap between what was being requested and what we felt was reasonable. He quickly understood the issues and… Show more"