Doug Cotts Email & Phone Number

Columbus, Ohio Area

Led cross-training projects for order monitoring, onboarding, and order entry teamsOverhauled process for monthly reporting to the DEA from manual to automationDesignated trainer for new hires and cross-training of established team membersSetting up new accounts, verifying licenses, audit responses, and risk managementCreates Excel automation of routine tasks such as metrics, reporting, and order cancellations Processing DEA order forms, and ordering of controlled substances… Show more Led cross-training projects for order monitoring, onboarding, and order entry teamsOverhauled process for monthly reporting to the DEA from manual to automationDesignated trainer for new hires and cross-training of established team membersSetting up new accounts, verifying licenses, audit responses, and risk managementCreates Excel automation of routine tasks such as metrics, reporting, and order cancellations Processing DEA order forms, and ordering of controlled substances Project lead on developing and implementing regulatory strategies to address compliance gapsRefreshed training materials to reflect policies and procedures per recent regulations Show less

Dublin, Ohio

Updated process to facilitate debt sales including bankruptcy and military scrubsEliminated over 2000 hours annually of manual effort by automating performance tracking Spearheaded overhaul of policy and procedure documents for Third-Party and Store OperationsImplemented digital access to directory, training documents, and memos to reduce paper wasteReduced office hours and improved efficiency by tracking peak traffic of customer contactsFrequently sought out to provide… Show more Updated process to facilitate debt sales including bankruptcy and military scrubsEliminated over 2000 hours annually of manual effort by automating performance tracking Spearheaded overhaul of policy and procedure documents for Third-Party and Store OperationsImplemented digital access to directory, training documents, and memos to reduce paper wasteReduced office hours and improved efficiency by tracking peak traffic of customer contactsFrequently sought out to provide error-catching reports, automation, and computer training Show less