Worked on the Connector Partner Management Team for Power Platform connectors

Managed allocated budget; aligned stakeholders/cross-functional teams to bring ‘Mixer Loot’ promotions to market. Collaborated with Engineering, Marketing, Endpoints (Mobile/Desktop/Xbox), Legal, Original Programming, Customer Support, and Social teams. Accountable for ensuring work was completed on time, on budget, and within scope. Maintained development progress, removed barriers, resolved conflicts, and troubleshooted technical issues to strengthen the production and go-to-market strategy of MixPlay Original cloud games; We Are Jake, Death’s Door: Aftermath, Funomena Stickies, Project TankBall, Halls of Horror, Trip Troupe, and JumpStream.Partnered with the leadership team in the planning and risk management of multi-million-dollar exclusive agreements with game studios.Collected, analyzed, and translated data into easily understood visuals against KPI metrics for the continuous improvement of developer success programs.Drove improvements within our Developer Ecosystem to increase usability and reliability of our developer products.

Primary contact for 60+ game studios. Addressed technical and general needs; created solutions for root problems.Wrote and maintained technical documentation for the developer website (dev.mixer.com), created improved developer communication channels, and led refinements and new features within the public API.Identified & surfaced developer pain point trends to senior leaders; created/supported strategic plans to solve them.

Served as the business lead for JagBit, a startup working to improve the hospitality industry using the capabilities of mobile devices and cloud services. Duties include technical program & product management for iOS and Android development, researching competition and analyzing market trends, working to raise capital, managing finances, and pursuing potential customers and partnerships.

▪ Led company to a 80% YOY revenue increase, 35% YOY profit increase, and 60% YOY increase in customers through an increase in brand awareness, improved customer service, and product differentiation.▪ Collaborated with CEO on a bottom up process to overhaul corporate strategy and brand, including risk assessment and new marketing strategies.▪ Led development of new website (xenonservers.com), improving SEO to #1 spot for related terms.▪ Led customer support restructuring; improved training, written procedures, and reference guides, which resulted in fewer negative reviews and reduced average response time.▪ Oversaw hardware relocation to new data center, enabling customer protection against larger distributed denial of service (DDoS) attacks. ▪ Collaborated with engineering team to fine-tune company hardware and upgrade infrastructure to provide better performance for services: improved service stability, increased firewall security, and implemented critical back-end redundancies.▪ Led merger of sister company with Xenon Servers to reduce overhead and consolidate resources, which allowed us to lower costs and maximize profit.▪ Planned and negotiated long-term contracts with external partners to lower data center costs and leveraged these savings to help close future deals.▪ Oversaw annual budget and managed day-to-day company finances using Excel.

▪ Resolved customer inquiries by use of technical knowledge, root problem troubleshooting, and implementing long-lasting solutions. ▪ Worked with management to address customer feedback on an organizational level by developing training programs, hire additional staff, and rewrite employee schedules to ensure we were properly staffed.▪ Reached out to customers to follow up on problem resolution and overall satisfaction.