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One of the youngest Senior Staff UX Researchers at Google, I was quickly promoted 3 times in a 8.5 year period; going from Intern to UX Manager. Serving as a UX Manager on Google Workspace and Mobile Carrier Services like Google Fi and serving as a Senior Researcher early in my career on Google Fiber.Seeing an opportunity to increase the influence and evolve UX Research practices at Google, I created a one-of-kind role at Google to unify UXR Practices across 50+ products and 180k+ employees. I work directly with our highest UX governing body (UX Leadership Council) to inspire Googlers to follow cutting edge user-centered practices that help us more consistently realize opportunities to capture markets and work better together to design more cohesive experiences that cut across hundreds of Google products.In a short 3 year period, I have inspired almost all of Google to follow the Critical User Journey methodology, giving us our very first unified language and user metrics system for defining and measuring user needs and behaviors. With no top-level mandate, this role required me to be an effective story teller and inspiring leader to help all Googlers see the vision and be motivated to help us reach it. Often having to convince the highest level executives at Google that this was the path forward for UX at the company.In my past life at Google I was the UX Manager on Google Workspace Tools (Meet, Voice, and Jamboard). Managing a 10 person research team that used customer insights to help drive vision of how we build communication tools to more effectively collaborate in a remote work environment. I also managed the Google Fi and Android Messaging teams. Helping Google create a mobile carrier service that could disrupt traditional mobile carrier business models and create a messaging service that could rival iMessage, a distinct advantage of iPhones over Android phones.As a researcher, I have been revered as one of the top UXRs the company, which gave me the clout to pull off unifying research practices through Critical User Journeys. A 3x winner of the best research award at Google. I have earned this distinction with my unique blend of quant and qual techniques that provide big data with strong user stories that resonate with audiences. My favorite being the impact of gigabit Internet speeds on early Google Fiber markets, a longitudinal study that used survey and repeated house visits to study the evolution in how we designed Google Fiber services.
Career Break
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Layoff/Position EliminatedCareer Break Apr 2023 - Present
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Senior Staff Ux Research LeadGoogle Aug 2019 - Apr 2023Mountain View, Ca, UsLead strategy for Product Excellence at Google. Defining how we get 100k+ employees and 100+ products to better define and measure user needs and customer journeys. Program is the #1 priority of our UX Design and Research executive council to evolving Google culture to being more innovative and consistent in how we approach user-centered design and measurement. I personally define what is product excellence, how we measure it, and use it to inform better products at Google. I strategically communicate this vision to the entire company, including top level executives, getting 100+ product teams to adopt more uniform practices of identifying target users, user goals, and success metrics. I'm proud that in my time over 500 critical user journeys have been defined across Google and we measure them in a centralized dashboard to inform product and business decisions, helping us build more innovative and higher quality products. I earned this position as being one of the most trusted experts on user research practice at the company, effectively creating the job description and getting it approved by highest UX Executive Leadership Council. I am highly recognized as one of the up-and-coming UX Leads at the company, recently being invited to an UX Executive program for training executives of the future. -
Senior Ux ResearcherGoogle Apr 2011 - Apr 2023Mountain View, Ca, UsConduct user research to learn about how people use our products or services, in particular with Google Fiber. I then work collaboratively with the product, engineering, and design teams to infuse the knowledge of our users, so that we can make better product and design decisions.I have deep level domain knowledge in the following areas:- TV and media consumption- Service Design & Research- Internet/Technology consumption- Marketing and B2B tools/software -
Ux Research ManagerGoogle Mar 2016 - Aug 2019Mountain View, Ca, UsManaged UX Research teams in both the consumer and enterprise space. Areas of focused included business productivity apps (Google Workspace) and mobile carrier services (Google Fi and Android service). -
Graduate Research AssistantWichita State University (Software Usability Research Lab) Aug 2006 - May 2011Wichita, Ks, UsGraduate student that conducted usability testing as a contractor with major corporations like Dell and Microsoft.
Doug Fox Skills
Doug Fox Education Details
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Wichita State UniversityHuman Factors
Frequently Asked Questions about Doug Fox
What company does Doug Fox work for?
Doug Fox works for Career Break
What is Doug Fox's role at the current company?
Doug Fox's current role is Senior Staff UX Research Lead (ex-Google).
What is Doug Fox's email address?
Doug Fox's email address is df****@****gle.com
What is Doug Fox's direct phone number?
Doug Fox's direct phone number is +131673*****
What schools did Doug Fox attend?
Doug Fox attended Wichita State University.
What skills is Doug Fox known for?
Doug Fox has skills like Usability Testing, User Experience, Human Computer Interaction, Heuristic Evaluation, Research Design, Task Analysis, Statistics, Data Analysis, Research, Spss, Card Sorting, Human Factors.
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