Doug Gray Email & Phone Number

Bentonville, Arkansas, Us

Working in US Omni Tech's Data & Customer Analytics group, I am leading teams engaged in accelerating Walmart's digital transformation of omni-channel retail operations in supply chain, last mile delivery, & returns, using Data, Data Science & Advanced Analytics. The goal of our projects is to streamline, optimize, and automate critical business processes to generate significant, tangible, measurable business value and economic impact in the form of SG&A cost reduction & avoidance, cost per delivery & on-time delivery, customer satisfaction, increased operational efficiency, and increased organizational effectiveness by applying data and data science methodologies and technologies. The team is consistently generating finance-validated business value in the low-to-mid-9-figure range annually.Appointed to lead the GENAI COE for Applications, charged with directing a team of data scientists that are designing, developing and implementing an accelerator platform to enable efficient identification and application of LLM algorithms that are most suitable for specific, well-defined classes of practical business problems across Walmart's enterprise domains.It is truly awesome to be working for an innovative, data resources- & technology capabilities-rich company (Fortune #1) that greatly values Data Science, and is embracing and applying Data, AI/ML, Robotics & Advanced Analytics as a means to help enable both digital transformation, and create and sustain strategic competitive advantage and differentiation. The primary goal, though, is to serve our Customers and support our Associates, so that we can all Save Money and Live Better!

Digital Transformation | Data | Analytics | Software | Advisory | Consulting | Teaching yielding tangible business value, economic impact & competitive advantage; transformed a---$20B US airline (SWA) into an Analytical Company delivering $100M+ in annual cost avoidance and $100M in annual revenue augmentation using Data & Advanced Analytics in Crew, Fuel Supply Chain, & Network Operations Management, and Marketing, RM, & Network Planning, respectively- Won 7 industry awards for distinguished best-in-class Data & Analytics Solutions$20B US airline's (SWA) data "pipeline" connecting the reservation system to downstream systems for loyalty point crediting, refunds, legal research, & inventory pricing & allocation optimization$16B US airline (AA) into an Analytical Competitor post-deregulation by maximally leveraging Analytics enterprise-wide to achieve strategic competitive advantage & dominate the industry40-person internal Airline Analytics (AA Operations Research) staff function department grown into an industry-leading $1B Analytics SaaS Solutions Company (Sabre Airline Solutions)$6B travel distribution company's (Sabre) Internet presence w/ the world's first real-time travel booking engine (Travelocity), that evolved into a platform for airlines, OTAs & travel agents$2B healthcare insurance company w/ a game-changing Risk Scoring Analytics platform based on Data, Mobile Scorecard & Analytics to predict readmission & medical condition likelihood$4B healthcare provider's nursing staff retention policy w/ analysis of employee sat data and macroeconomic employment & housing data to predict impromptu self-termination$1.3B software company's division into a healthy organization, leveraging offshore, to deliver more frequent, stable & higher quality product releases, resulting in increased customer satisfaction

Dallas, Tx, Us

Teaching a capstone course to Executive MBA students, MS in Data Science students, and Continuing & Professional Education Students that introduces a methodology to effectively incorporate Business Analytics, Data Science and AI frameworks, methods and technologies on an enterprise scale as an integral component of corporate strategy. Through lectures, real-world case analyses & a real-world case project, the course teaches students how to apply the methodology to strategic planning, and tactical and operational problem solving, decision making, and opportunity analysis with the goal of delivering significant, measurable business value and economic impact, and create a more sustainable competitive advantage. In the course of completing their real-world case analysis projects, students regularly identify 6-7-8 figure tangible business value & economic impacts for their employers, and some implement production versions of their Analytical model-based solutions. The online course is licensed by SMU Global Online for distribution to academic institutions globally, starting in India & LTAM.

Dallas, Tx, Us

Responsible for the Advanced Analytics solution lifecycle from business problem framing and modeling concept through prototype, pilot, and production scale implementation for applications that support Commercial, Operations and Enterprise Management Business Portfolios. Through the extensive use of Advanced Analytics, AI & ML, delivered significant, tangible, and measurable business value & economic benefits totaling hundreds of millions of dollars annually in cost avoidance in the areas of Crew Planning & Scheduling, Network Operations, Fuel & Provisioning Supply Chain Management, and Technical Operations. Responsible for the Innovation solution lifecycle from R&D concept mock ups through prototype and pilot, and the transition to production scale implementation for applications that favorably impact Customer & Employee Experience (CX & EX) and Operational Efficiency using mobile devices & apps, IoT, and WiFi technologies. Responsible for Business (Process) Architecture design, modeling, and implementation in support of Technology & Business Teams implementing new IT systems that streamline, automate, and optimize business critical functions, reducing SDLC time and costs up to 30%.

Dallas, Tx, Us

Responsible for the strategic planning, engineering, development, delivery execution & support of all Technology Programs to fulfill all Analytical Data Platform requirements for all line of business stakeholders airline-wide, including Data Warehousing, Big Data, Business Intelligence, Analytics (i.e., Descriptive, Diagnostic, Predictive, Prescriptive), Data Science, and Operations Research domains for both centralized & self-service capabilities. Focused on delivering significant business & economic value as measured against KPI metrics for revenue, cost, on-time performance (OTP), and NPS with project ROIs typically ranging from 100% to over 1,000%. (Continuing to direct the Optimization Solutions delivery capability, as defined in the description in my former SWA role below.)

Dallas, Tx, Us

Responsibilities include supporting line of business stakeholders in applying optimization methods and technologies to analyze and solve their most pressing, complex planning and operational challenges, leading a team of highly-skilled professionals specializing in designing, developing, and delivering, while also operating, supporting, and maintaining, optimization-based solutions to business teams and functions across the company, and guiding the evolution of the next generation of optimization solutions that will deliver enhanced customer service, increased shareholder value, significant economic impact, and extended competitive advantage.

Blue Star Infotech is a global IT solutions provider. Leading development of client solutions strategy and solutions architecture design, solution technology platform & partner strategy & planning, and serving as the liaison between Customers, Sales, and Global Delivery Teams. Responsible for leading BSI's Advanced Technologies Group (ATG), Business Solutions Group (BSG), Software Solutions Group (SSG), and Solutions Strategy & Portfolio Management across all of BSI's Solutions Delivery disciplines, with particular emphasis on Mobile Apps and Business Intelligence & Analytics, specifically Customer Intelligence & Marketing Analytics. Instrumental, along with Sales, in securing several multi-million dollar client engagements, and growing existing client accounts beyond their historical revenue levels, while simultaneously innovating new mobile & analytics-based applications.

Responsible for all aspects of the engineering, operation, maintenance, support, and management of the IT infrastructure underlying medical imaging storage and transport service. Also responsible for all Operations involving the Grid, Customers, and Corporate functions (including internal IT & Systems), Pre-sales Technical Consultation, and Post-Sales Grid Implementation Services. Participates in Strategic Planning and Business Development, i.e., service delivery partnerships. Significantly improved the quality and performance of the company's legacy product platform, while re-building the Engineering & QA-Testing teams.

Responsible for all aspects of the design, engineering, operations, maintenance, support and management of the technology platform underlying a social networking web site, as well as all internal corporate IT infrastructure and operations. Instrumental in re-engineering and dramatically improving the response time performance of the company's legacy flagship web site property. Led the launch of a completely re-designed social media web site within 6 months.

Us

Houston, Texas, Us

After my VP Engineering position was consolidated post-acquisition, I was recruited to become Director of Operations for BMC's new OnDemand business unit. I was responsible for operationalizing all of the supporting internal and external partnership infrastructure to deliver BMC software products in a software-as-a-service model, including hosting, contracting, pricing, billing & invoicing, direct & channel sales, and compensation plans.

San Jose, California, Us

Responsible for all aspects of Product Development for the Magic Solutions Help Desk software business unit, including Engineering, QA, Testing, Technical Documentation and Product Management across a staff of 85+. Instrumental, along with the GM, in turning around the business unit's performance by expediting new product releases, eliminating a 9-month defect backlog, and increasing customer satisfaction 25%. (Acquired by BMC Software in 2004)

Responsible for all aspects of the design, engineering, operations, maintenance, support and management of the technology platform underlying Best Reservation's travel web site properties. Instrumental in re-engineering and improving operation of the company's technology infrastructure including re-design/re-development of the e-commerce web site, underlying applications & databases, and IT/Network hosting infrastructure. (Acquired by Wasserstein & Co. in 2003)

Founder and CTO responsible for all aspects of product development, engineering, operations, maintenance, support and management of the company's customer facing technology, as well as OEM relationship development, marketing and management. Instrumental in securing Series A & B rounds of funding in the post-dot-com meltdown environment, while simultaneously transitioning the company from an IT services business to a software product company. (Acquired by Tidal Software in 2004, which was acquired by Cisco in 2009)

Responsible for all customer facing and backoffice IT software, systems and data center & network infrastructure engineering, operations, maintenance, support, and management, including call center and telecommunications. Instrumental in helping to secure Series B round funding, and launching a new, integrated customer facing mortgage application web site and back office call center & mortgage processing application. Applied to patent a Personal Mortgage Optimizer application which automated the real-time matching of consumer borrowing capability parameters and goals with the optimal loan products among 2M+ possible loan product offerings. (Acquired by LendingTree June 2000)

Responsible for all technology related product development, service delivery and consulting, as well as all technical marketing and sales leadership. Led the company's flagship 150+ consultant IT outsourcing client engagement with a multi-billion dollar office equipment & supplies company. Led the development of a B2B online computer equipment sales & fulfillment web site. (Acquired March 1999 by IMRglobal, later acquired by CGI)

Responsible for all aspects of the design, engineering, operations, maintenance, support and management of the technology platform underlying Travelocity.com, Sabre Web Reservations, easySABRE.com, CheapTickets.com, AA.com, STA.com, and Rosenbluth International's web site. Led the integrated technology team of 25 engineers that successfully launched Travelocity.com in 9 elapsed months from project kickoff, and the 75+ team of engineers that operated the technology platform as the foundation of Sabre's Travel Web Site Hosting Business Unit. (IPO and acquired by Sabre)

Southlake, Texas, Us

Led virtual and geographically-distributed line-of-business/service delivery organizations as large as 80+ staff across numerous R&D, consulting, systems development, software product development, managed services, and business development programs and projects for clients world-wide in the US, Canada, UK, EMEA, and Asia-Pacific, some of which were spun off, divested of, and/or acquired. (American Airlines divested of Sabre, and Sabre Holdings became a separate travel distribution & IT solutions company.) Examples include Crew Training and Planning Solutions, and Travel Reservations Solutions for air & tour integration.

Dallas-Fort Worth, Texas, Us

American Airlines Decision Technologies (AADT) (A wholly-owned subsidiary of American Airlines)Individual contributor and line-of-business manager responsible for decision support & information systems design, development, and deployment, and consulting projects conducted with clients world-wide in airport planning and airline operations management. Led teams that applied computer simulation modeling to analyze & optimize airport landslide & airside operations as part of new airport structure design programs in the US (Dallas, Raleigh, Nashville), Sweden (Stockholm), Spain (Madrid, Majorca), and Australia (Sydney, Melbourne). Led a team that automated and optimized aircraft heavy maintenance activity & facility planning & scheduling for a fleet of 600+ aircraft that avoided $1B+ (2024 dollars) in excess maintenance costs over a 20 year fleet lifespan. Led a team that designed, developed and implemented a real-time airline operations control software application that is still in operation at airlines around the world today. Led teams that optimized crew manpower planning, crew training activity & facility scheduling, and aircraft engine shop scheduling using a combination of IT and operations research-based decision support system technologies. Advised airline clients globally on process optimization, IT infrastructure and applications of analytics to create significant, tangible and measurable economic value and business benefits.

Mba, General Management

Msor, Operations Research

Bs, Mathematical Sciences, Statistics Concentration