Doug Greene Email and Phone Number
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Information Technology professional with extensive experience designing and implementing business solutions. Skilled in identifying and analyzing business needs and developing business and technical requirements that align the business strategies with technological improvements to support these goals. Consistent record of meeting deadlines while achieving high performance standards
Collective Insights
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Director - Head Of Solution CenterCollective Insights Jul 2021 - PresentAtlanta, Ga, UsDynamic, team-oriented technology leader with success in developing and analyzing technology strategies and identifying and implementing innovative technology solutions aligned with business goals. Lead strategic and tactical operational duties of IT operations organizations. Wide-ranging experience with M&A, both divestiture and acquisition of businesses. Develop metrics/KPIs to align to IT and Business goals. Utilize exceptional communication and interpersonal skills and possess strong aptitude in quality client service, developing productive business relationships.
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Sr. Director, Production OperationsCox Enterprises Jan 2016 - Dec 2020Atlanta, Georgia, UsCreated and maintained operational unit supporting Financial shared service with internal employees and large managed service provider. Developed steady state vulnerability management organization.• Served as point/liaison in bringing AJC/Dayton newspapers into CEI Infrastructure operational support, working collaboratively across Engineering, Operations, and AJC IT teams.• Reduced overall outages 70% by constructing operational KPI dashboard.• Formed key relationships with HR/Finance leadership, enhancing collaboration and increasing customer satisfaction. • Improved staff’s ability to address critical outages by deploying Fire Drill methodology to maintain/sharpen key skills.• Devised/ deployed Vulnerability Management Program, removing 67K vulnerabilities, resulting in $400K in compute and storage savings.• Innovated with team to create splash page notification system for critical applications, improving communication to users during planned/unplanned maintenance.• Bargained SOW, establishing support of ServiceNow with 3rd party vendor. -
Director, Production OperationsCox Enterprises Jan 2010 - Dec 2015Atlanta, Georgia, UsManaged divisional support and new applications internal to CEI. Led project and worked across divisions to assess, design, create, and rollout IT shared services model.• Consolidated 3 divisions of financial applications into Oracle EBS golden instance, serving as key resource responsible for development and deployment of Financial shared services support organization.• Negotiated SOWs, garnering support of Cox Media Group with SQL Server/Biz Talk administration and support of Cox Automotive with batch management platform support. • Constructed business case justification, outlining switch of ITSM platforms from Remedy to ServiceNow.• Guided project teams through deployment of ServiceNow while keeping incident and change metrics at 99% of SLA.
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Sr Manager, Production OperationsCox Enterprises Jan 2009 - Jan 2010Atlanta, Georgia, UsManaged 100 applications/technologies in 5 areas: Database Administration, ERP applications, Portal/3rd Party applications, Batch Management, and Application and Infrastructure Monitoring. Maintained relationships and maintenance contracts with vendors and third-party suppliers. • Saved $2M in operating cost annually by working with divisional/corporate teams to consolidate and bring in house SAP Service Center from Corporate Newspapers Incorporated. • Provided strategic/tactical management for group of 18 DBA, Application Admins, and System Administrator technical professionals, delivering operational excellence and world class customer service. • Led rollout of asset discovery tool to inventory 3K servers and complete CMDB and application models, reducing MTTR.• Negotiated and deployed managed service SOW to support ITSM, asset discovery, and monitoring platforms to maintain/support critical applications 24x7, freeing up critical internal resources to focus on high-value project efforts.
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Manager, Production OperationsCox Enterprises Dec 2006 - Jan 2009Atlanta, Georgia, UsSupervised production assurance team of 14. Supported 80+ applications in a production environment.• Replaced batch processing application with modern functionality, adding extended capability into additional business applications and providing consistent lights out processing, which reduced manual overnight monitoring by 100%. • Shaped methodology to proactively maintain production applications, reducing incident submissions by 70%. • Reduced manual implementations 90% by partnering with development teams to implement best practice tools to migrate new functionality to production consistently.
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Manager Of DevelopmentCox Enterprises Jan 2006 - Dec 2006Atlanta, Georgia, Us
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Sr. Applications DeveloperCox Enterprises Oct 2002 - Jan 2006Atlanta, Georgia, Us
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Senior Technical ConsultantAtlanta Technology Partners Dec 1999 - Dec 2002
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Senior Consultant - Project Technical LeadCambridge Technology Partners Sep 1997 - Nov 1999
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ConsultantRamos And Associates, Inc. Sep 1996 - Aug 1997
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Systems EngineerShaw Industries Jun 1993 - Aug 1996Dalton, Ga, UsMultiple Roles in IT at the manufacturing level and Corporate.
Doug Greene Skills
Doug Greene Education Details
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The University Of GeorgiaManagement Information Systems
Frequently Asked Questions about Doug Greene
What company does Doug Greene work for?
Doug Greene works for Collective Insights
What is Doug Greene's role at the current company?
Doug Greene's current role is Leader ♦️ Technology & Digital Transformation ♦️ Program/Project Management ♦️ DevOps ♦️ Operational Excellence ♦️ Vulnerability Management ♦️ Employee Development ♦️ Coach.
What is Doug Greene's email address?
Doug Greene's email address is do****@****inc.com
What is Doug Greene's direct phone number?
Doug Greene's direct phone number is +167879*****
What schools did Doug Greene attend?
Doug Greene attended The University Of Georgia.
What skills is Doug Greene known for?
Doug Greene has skills like Vendor Management, Sdlc, Integration, Project Portfolio Management, Process Improvement, It Strategy, Enterprise Architecture, Business Analysis, Project Management, Business Intelligence, Disaster Recovery, Program Management.
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