Doug Greene Email & Phone Number

Atlanta, Ga, Us

Dynamic, team-oriented technology leader with success in developing and analyzing technology strategies and identifying and implementing innovative technology solutions aligned with business goals. Lead strategic and tactical operational duties of IT operations organizations. Wide-ranging experience with M&A, both divestiture and acquisition of businesses. Develop metrics/KPIs to align to IT and Business goals. Utilize exceptional communication and interpersonal skills and possess strong aptitude in quality client service, developing productive business relationships.

Atlanta, Georgia, Us

Created and maintained operational unit supporting Financial shared service with internal employees and large managed service provider. Developed steady state vulnerability management organization.• Served as point/liaison in bringing AJC/Dayton newspapers into CEI Infrastructure operational support, working collaboratively across Engineering, Operations, and AJC IT teams.• Reduced overall outages 70% by constructing operational KPI dashboard.• Formed key relationships with HR/Finance leadership, enhancing collaboration and increasing customer satisfaction. • Improved staff’s ability to address critical outages by deploying Fire Drill methodology to maintain/sharpen key skills.• Devised/ deployed Vulnerability Management Program, removing 67K vulnerabilities, resulting in $400K in compute and storage savings.• Innovated with team to create splash page notification system for critical applications, improving communication to users during planned/unplanned maintenance.• Bargained SOW, establishing support of ServiceNow with 3rd party vendor.

Atlanta, Georgia, Us

Managed divisional support and new applications internal to CEI. Led project and worked across divisions to assess, design, create, and rollout IT shared services model.• Consolidated 3 divisions of financial applications into Oracle EBS golden instance, serving as key resource responsible for development and deployment of Financial shared services support organization.• Negotiated SOWs, garnering support of Cox Media Group with SQL Server/Biz Talk administration and support of Cox Automotive with batch management platform support. • Constructed business case justification, outlining switch of ITSM platforms from Remedy to ServiceNow.• Guided project teams through deployment of ServiceNow while keeping incident and change metrics at 99% of SLA.

Atlanta, Georgia, Us

Managed 100 applications/technologies in 5 areas: Database Administration, ERP applications, Portal/3rd Party applications, Batch Management, and Application and Infrastructure Monitoring. Maintained relationships and maintenance contracts with vendors and third-party suppliers. • Saved $2M in operating cost annually by working with divisional/corporate teams to consolidate and bring in house SAP Service Center from Corporate Newspapers Incorporated. • Provided strategic/tactical management for group of 18 DBA, Application Admins, and System Administrator technical professionals, delivering operational excellence and world class customer service. • Led rollout of asset discovery tool to inventory 3K servers and complete CMDB and application models, reducing MTTR.• Negotiated and deployed managed service SOW to support ITSM, asset discovery, and monitoring platforms to maintain/support critical applications 24x7, freeing up critical internal resources to focus on high-value project efforts.

Atlanta, Georgia, Us

Supervised production assurance team of 14. Supported 80+ applications in a production environment.• Replaced batch processing application with modern functionality, adding extended capability into additional business applications and providing consistent lights out processing, which reduced manual overnight monitoring by 100%. • Shaped methodology to proactively maintain production applications, reducing incident submissions by 70%. • Reduced manual implementations 90% by partnering with development teams to implement best practice tools to migrate new functionality to production consistently.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Dalton, Ga, Us

Multiple Roles in IT at the manufacturing level and Corporate.