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An Intermediate IT Support Analyst available to provide professional IT Support Skills supported by Industry Certification and over 20 years of IT support background. I'm a highly motivated and creative IT Support Analyst currently working remotely supporting desktop systems and Azure cloud applications. HIGHLIGHTS OF QUALIFICATIONS· Field Service Technician for CompuCom deploying refreshes to Win7/8/10 for Ontario Government.· Help Desk Analyst and Win7 Migration Specialist at Aramark Canada Ltd.· Admin rights to add/delete/extend user accounts in Active Directory.· Remedy Help Desk and ITMS Service-Now ticketing software support.· Remote Server Refresh from Win2003 to WinServer 2008R2 for BMO Canada & Harris Bank US.· Used the USMT tool to capture and restore user’s data for Enbridge Win7 laptop refreshes.· Imaged, configured and deployed WinXP/Win7 laptops for Enbridge Gas Distribution Inc..· Desktop Analyst for UHN/HP supporting Dell and HP desktops and laptops.· Discovery Technical Analyst for BMO’s MasterCard Services Division.· Provide basic training to end users on both hardware and applicable software.· Effective team player with exceptional troubleshooting & problem solving skills.
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Information Technology SpecialistZarr Tech Inc. Mar 2020 - Oct 2020Oakville, Ontario, CanadaOnsite and remote management of pc's, laptops & printers for clientsUsed Teamviewer to remotely do Windows, Lenovo updates & Windows backupsUtilized Office365 to manage Outlook, Teams, add accounts & join domainsMigrations from iCloud to One Drive & Mac iOS updates -
StudentTrios College Business Technology Healthcare Apr 2019 - Oct 2019HamiltonNetwork Administrator course. -
Field Service TechnicianXerox Canada Ltd./Talentcor Mar 2018 - Apr 2019Hamilton•Upgrade, maintain and repair multi-function Xerox printers in the field.•Clients: Hamilton-Wentworth Catholic District and Public School Boards,•Halton District Catholic & Public School Boards and Grand Erie District School Board.•The Government of Ontario and many corporations from Hamilton, Brantford to Stoney Creek.
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Field Service TechnicianCompucom/Metro Bound Inc. Nov 2016 - Mar 2018Hamilton• Upgrading HP & Lenovo laptops & desktops to Win7/8/10 for Government projects.• MTO, Ministry of Labour, Ministry of Health are current refresh projects.• Utilizing Windows Easy Transfer and USMT to transfer user profiles.• Covering Hamilton to the Niagara and London areas.
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It Support AnalystWeston Foods (Canada) Inc. Apr 2016 - Aug 2016Etobicoke•Telephone and email support for Westonfoods employees in Canada and US.•Troubleshooting of incoming calls and routing to network, server and software teams.•Resetting of passwords for IBM applications: Baan, RMS & LX and network passwords.•Adding users to groups, unlocking accounts and resetting passwords in Active Directory.•A basic understanding of Service Desk metrics and abiding by SLA’s.•Created, updated and resolved Service-Now tickets.•Provided remote support to users using: remote assistance, Skype, RDP and pulse secure.•Followed the knowledge base articles in Service-Now when troubleshooting issues. -
Helpdesk AnalystAramark Canada Ltd. Apr 2014 - Jan 2016Etobicoke•Deployed Windows 7 on Lenovo Desktop/Laptops using Acronis imaging software.•Upgraded laptops/desktops from WinXP to Win7 including data migrations.•Admin rights to add/delete/extend user accounts in Active Directory.•Password resets and a basic understanding of Service Desk metrics and SLA's.•Provided phone and deskside support to users in a courteous and professional manner.•Created incoming Service-Now tickets, scheduled research and resolutions accordingly.•Setup users Blackberries, iPhones and Galaxies on the Aramark Exchange Server.•Provided remote support to users using Logmein and Juniper client as the VPN.•Documented all end user problem details, troubleshooting steps and resolutions in the knowledge base. •Norton Sep12 anti-virus patches and updates and Mozy backup installs.
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Technical Support AnalystBmo Financial Group/Compucom May 2013 - Feb 2014Scarborough Command Center• Command Center Remote Server Refresh from Win2003 to Win2008R2.• Utilized Dell IDrac utility to remote to Servers and initiate 2008R2 build.• Advised techs on installation procedures and closely monitored the build process.• Created Remedy tickets for build failures and escalated to tier3 for resolution.• Remotely started migrations, checked all logs and instructed techs when to do crossover.• Monitored process with continuous pings as tech moved the switch & router to new ups.• Checked portscan to confirm ip addresses on switches and had techs restart branch printers.• Refreshed all BMO branches across Canada and all BMO Harris Bank branches in the US.
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Desktop Support AnalystCompucom Nov 2012 - Apr 2013• Project for Diageo/MBI Jan/13-Apr/13.• Used the USMT utility to capture and restore users data for the Win7 laptop refresh.• Handed out upgraded laptops to users and answered questions at sales meeting.• Wiped all the data from the old laptops, inventoried and shipped back to HP.• Project for Target/RHT Dec/12-Jan/13.• Installed all servers, routers, switches, pcs, cash registers and phones.• Installed in rack 2 Dell PowerEdge S720 servers, 4 Cisco switches.• Installed 2 Cisco routers, connected all power and data for devices in patch panel.• Project for Allergan Pharmaceuticals Ltd./Kalyx Nov/12-Dec/12.• Installed and configured Cognos PowerPlay 7.4. • Imaged over 100 Lenovo Thinkpads with Win7 from Microsoft’s SCCM server.• Backed up users personal folders in Outlook using a macro for shipment to Irvine Ca..
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Desktop Support AnalystIan Martin Information Technology Inc. Jan 2012 - Jun 2012North York•Project for Enbridge Gas Distribution Inc. •Imaged, built, configured and deployed over 600 Dell6420 ATG laptops to users.•Deployment sites included: Toronto, Thorold, Barrie, Ottawa, Nepean and Gatineau.•Backed up all user data and transferred to new devices using USMT tool with no data loss.•Migrated users in both Windows Operating Systems: Windows XP and 7.•Trained the end users on the applications and hardware features of their new devices.
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Desktop Support AnalystTeksystems/Unisys/Dell Mar 2011 - Sep 2011Mississauga To Waterloo•Scheduled visits for Dell corporate clients and home users for hardware/software problems.•Used Dell Helpdesk to help prioritize, track and resolve hardware/software issues.•Onsite client visits to repair/upgrade laptop and pc hardware and software.•Troubleshooted printers/scanners/copiers.
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Desktop Support Analyst,Teksystems/Md Physician Services Inc. Oct 2010 - Feb 2011Cambridge•Phoned Doctors and staff to schedule appointments for their software upgrades.•Upgraded their software(PS Suite/Net Medical) to the newest version using Bomgar remote software & manually over the phone.•Remote administration of Windows Server 2008 adding pcs and users.•Remote administration of SQL server performing required queries.•Configured firewalls on Server 2008 to allow remote access.•Tier II troubleshooting problems related to PS Suite/EMR on Mac and PC hardware and operating systems.
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Desktop Support AnalystTeksystems/Hp/Wastemanagementsystems Inc. Jun 2010 - Aug 2010Brampton•Implemented and deployed new laptops and pcs with WinXP to users after migrating them from Win2K. •Effectively backed up all user data and carefully restored to units with no data loss.
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Desktop Support AnalystSoroc/Hp/Uhn Sep 2008 - May 2010Toronto•Backed up all user data to external h/d’s and restored to new or current pcs/laptops.•Worked with Surgeons, Nurses, Directors, VPs and management at UHN. •Implemented all moves at Princess Margaret, Toronto General & Western hospitals.•Windows Server 2003 administration regarding users and Active Directory.•Setup and configured user’s Rogers and Bell Blackberry’s.
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Desktop Support AnalystSoroc/Bmo Aug 2007 - Aug 2008Etobicoke•Deskside visits to users to discover all h/w and s/w they utilized before migrating them from Win2K to WinXP. •Windows Server 2003 administration adding users in Active Directory.•Compiled all data collected into Excel spreadsheets for analysis.
Doug Hart Skills
Doug Hart Education Details
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Trios College Business Technology HealthcareNetwork And System Administration/Administrator -
Trios College Of Information TechnologyNetwork Specialist (Multi-Os Major)
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Electronics Engineering Technology Diploma -
Lorne Park Secondary
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Unisys Canada Ltd.Laptops & Desktops
Frequently Asked Questions about Doug Hart
What is Doug Hart's role at the current company?
Doug Hart's current role is Information Technology Specialist at Zarr Tech Inc..
What is Doug Hart's email address?
Doug Hart's email address is dh****@****ail.com
What schools did Doug Hart attend?
Doug Hart attended Trios College Business Technology Healthcare, Trios College Of Information Technology, Humber College Of Applied Arts & Technology, Lorne Park Secondary, Unisys Canada Ltd..
What skills is Doug Hart known for?
Doug Hart has skills like Active Directory, Servers, Windows Server, Technical Support, Troubleshooting, Windows 7, Windows Xp, Hardware, Sccm, Help Desk Support, Windows, Computer Hardware.
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Doug Hart
Member Of The Board Of Directors, Vancouver Symphony OrchestraGreater Vancouver Metropolitan Area1telus.net -
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