Doug Heard Email & Phone Number

Owned the strategic relationship at CXO level globally across all 54 RBS brands • Despite up to 30% cost cutting by RBS, annual business for Cisco grew by 500%+• Led Global Sales teams cross-domain architectures, products, services, cyber security & customer experience – winning projects such as Nat West Integration, Branch Transformation, Unified Comms - As-A-Service, Data Centre Risk Remediation and Cloud First• Worked with RBS to disrupt current business models through technology adoption across Mobile, Branch, Campus, Data Centre, Cloud, Analytics, and Customer Contact domains, such as SDN/ACI, UCS, Unified Comms and Hybrid Cloud • Owned executive customer relationships within RBS and their chosen Partners (IBM, Accenture, BT, AT&T etc)• Successfully sold, contracted (Enterprise Agreement) and deployed cyber security solutions for advanced malware protection (AMP); intrusion detection (IDS); VPN; and network access (DUO)

Owned all relationships (Political, Technical and frontline Services) in Central Government, Local Government, Education, Criminal Justice and Health bodies in Scotland, and their partners with responsibility to define and drive the adoption of the emerging technologies portfolio such as IP Telephony.• Led the Sales and System Engineers teams against fierce competition, and from virtually a standing start, grew the Annual Business for Cisco by 700%+ (to within only 5% of the total Cisco Financial Services Industry business in Scotland with a smaller team)• Responsible for driving End-to-End networking and strategy architectures and solutions into the whole of the Public Sector – more than half the Public Sector had Cisco IPT by 2004.• Set up more than 20 Cisco Networking Academies throughout Scotland.

Grew the Scottish annual business by +70%

Grew the business from £3m to £20m pa