Doug Hicks Email & Phone Number

Savannah, Georgia, United States

Birmingham, Alabama, United States

Chelsea, Alabama, United States

Savannah, Georgia, United States

Billerica, Massachusetts, United States

Bessemer, AL

Identified and capitalized on opportunities to drive revenue growth and customer satisfaction in a highly competitive market. Developed plans and strategies to improve the overall performance of a multi-million dollar heating and air conditioning company, increasing revenue over $900,000 in one years’ time.

Fort Knox, KY

The Network Operations Center provides monitoring, reporting, problem resolution and project management for the Personnel Information Systems Directorate which maintains and sustains approximately 375 human resources and accessions related mission systems or applications supporting all aspects of the Personnel and Accessions community, from the Army board.

Fort Knox, KY

The Customer Service Support team provides customer service and IT support to the US Army’s Human Resource efforts in Recruiting, Officer Development and Accessions in the areas of Call Center/Help Desk Support, Application Development, Deskside Support, IT Training Center and IT Knowledge Management.

Bagram Air Base, Afghanistan

As part of the Warfighter Focus Contract Raytheon Technical services provides program planning, schedules, instructional techniques, and field service support for the Mine Resistant Armor Protective series of vehicles in the war zone. Focusing on personnel extraction, safe operation and life saving techniques.

Birmingham, AL

• General Manager of a multi million dollar division of Roto-Rooter, America’s premiere provider of plumbing and drain cleaning services. Responibilities include:
• Create budgets, develop plans and strategies to improve the overall performance of the branch
• Increase market presence through innovative sales techniques
• Works as a liaison with various Home Office representatives.
• Coach and mentor team of service professionals to provide quality in-home service.
• Create goals and objectives for Management team to assume added responsibility.

Birmingham, Alabama Area

Responsible for the overall success and management of a multi million dollar residential and commercial HVAC service center. Plans, organizes, directs, coordinates, and controls service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in.

Bs, Business Management

Activities and Societies: Scabbard & Blade, Delta Tau Delta

Education record

Activities and Societies: Choir, Theatre

Diploma, High School/Secondary Diplomas And Certificates