Doug Higginbotham Email & Phone Number

West Hartford, Ct, Us

West Hartford, Ct, Us

Responsible for improving and securing the functionality of the business to drive sustainable and profitable growth. This includes overseeing the company's core operations, ensuring efficient processes, and driving operational excellence. Established operational goals, monitor performance, and implement strategies to improve productivity and efficiency.• Responsible for creating, implementing, and roll out plans for operational processes, internal infrastructures, and reporting systems designed to foster growth, profitability, and efficiencies within the organization. • Oversee retail stores by providing overall leadership, planning, direction, and control to effectively execute and exceed sales growth goals while managing operational cost and profit.• Lead company initiatives to improve the quality of inventory control including evaluating inventory levels, ROI, and inventory turn to ensure that stock levels are managed for maximum sales with the optimum level of investment.• Analyze key metrics and performance indicators to identify areas of focus and/or necessary improvements. This encompasses metrics regarding store sales/profit, effectiveness/use of technology to drive business, success of marketing initiatives, etc. • Ensure optimum logistical movement of products, supplies, and merchandise throughout entire Supply Chain.

Hong Kong, Hk

Vice President of Operations/Information TechnologiesResponsible for all Operations from vendor selection, production, quality, distribution, and all inbound/outbound transportation. Responsibilities also include Information systems, risk/facilities, customer service and Product Development. • Overall responsibility for all Information Systems, in-house developers, hardware etc. Implemented company use of Micro Soft BI across organization. • Implemented US custom compliance process/training of all personnel.• Increased picking productivity by 40% Same days shipments to customers. • Increased inventory turns by 38%, strategic coverage groups established core items double in turns. • Implemented RFID for North America operation.• Leader of integration team – combining resources/synergizes between parent company and North America operations.• Quality assurance- Insuring quality processes/measurement in place for both internal production and outsourced vendor network. • Customer Service team of six, focused on response time to satisfy customer needs, not just “first response time”.

Mont-Royal, Qc, Ca

Supply Chain leader in fast growing retail operation, managing all aspects of Supply Chain for North America Operations.Manage all supply chain activities across North America, Retail and Ecommerce operations in fast pace growth company. Report directly to CEO. Serve as member of IPO executive team charged with IPO exploration and execution.Oversee all distribution operations including four facilities; three in Canada and one in US. One is company managed and three are 3PL’s.• Drove continuous process improvement to deliver over 10% savings YOY.• Customer Service - implementation of Salesforce driving increased productivity and enhanced customer experience.• Optimized network design, including outsourcing and insourcing based on cost / service models. • Manage manufacturing facility in Montreal. Secured HACCP certification in 2016. Implemented productivity improvements driving 8% YOY savings. Now leading automation initiative.• Oversee direct and indirect sourcing operations. Delivered annual productivity savings of 8% ($1M). Planned and executed co-packing and outsourcing projects. Exceeded planned results.• Cut costs and enhanced service performance of Inbound and outbound transportation, including ocean, truck load LTL and small parcel. • Lead planning and allocations with primary focus on supplies and raw materials. Optimize inventory management, Open to Buy and store level inventory management.SpecialtiesMargin, Revenue Growth, Overall Equipment Efficiency, Cut Operating Costs, Operational Planning Continuous Process Improvement, Store Openings, Engineered Standards, Metrics, KPIs, Risk Management, Operational Simplification, Negotiations, Cut Material Costs, Reduce Out of Stocks, Distribution, 3PL, Cut Delivery Lead Time, Optimize Transportation, Inventory Management, Cross-Functional Leadership

Westfield, Massachusetts, Us

Privately held manufacturer of a broad range of food packaging products for the food service, supermarket, bakery and food processing markets.Oversaw all supply chain activities, sourcing, Inventory, pricing, new product development, planning, MFG, distribution, transportation, quality and customer service for North America. Managed brokers / distributors.• Oversaw three manufacturing / distribution facilities: Canada, Unionized; Arizona and Massachusetts, Non-union.• Drove reduction in total operating costs of 5% to 6%, an annual reduction of $5M. Held overall responsibility for planning in all facilities. Worked directly with sales team to establish accountability. Implemented processes to grow customer / item profitability.• Cut overall transportation spend by 5%. Increased on time and fill rates during process. Grew OEE 20%, cut quality complaints 30%. Achieved highest scores in company history as measured by ASI and customer audits.

South Deerfield, Ma, Us

The World's largest manufacturer and marketer of candle and home fragrance scents.Promoted to new position combining purchasing and logistics, responsible for all logistics functions in five facilities including a facility in UK and a 3PL facility for consumer direct business.• Led Purchasing team of five direct reports. Procured all raw materials (78% of total sales), all co-packed items (10% of total sales) and finished goods both domestic and imports. • Managed logistics with eight direct reports, an operating budget of $32M and a transportation budget of $40M. Supported 17,000 wholesale customers, 400 retail stores, the direct to consumer business and additional acquisition businesses. Oversaw network design to support company growth including increased acquisition activity. Fully automated DC operation including Pick to Light, WMS, Engineered standards.SpecialtiesMargin, Revenue Growth, Overall Equipment Efficiency, Cut Operating Costs, Operational Planning Continuous Process Improvement, Store Openings, Engineered Standards, Metrics, KPIs, Risk Management, Operational Simplification, Negotiations, Cut Material Costs, Reduce Out of Stocks, Distribution, 3PL, Cut Delivery Lead Time, Optimize Transportation, Inventory Management, Cross-Functional Leadership

Ashford, Gb

Promoted to newly created position responsible for 85% of total company purchases, all quality functions along with new product development and go to market strategy. Continued responsibility for total Supply Chain productivity program. Total direct reports for all areas 14, including Director of Science and Technology.• Purchased all raw materials (72% of total sales), all co-packed items (10% of total sales) and finished goods both domestic and imports (3% of total sales).• Oversaw all internal quality functions, co-packer inbound inspections and on site audits, new product lab functions for development and competitive testing, R&D for new product development and product performance enhancements. • Full responsibility for new product innovations and developing new products / line extensions. Monitored all testing: stability, performance, consumer testing. Managed co-packers to ensure on time release of new products. Developed all specs for new products: safety, performance and cosmetic.

Ashford, Gb

Promoted to this newly created position responsible for entire logistics operation with increased focus on network designs and strategic planning including inventory / replenishment evaluations for U.S. and European operation. Implemented engineered standards across multiple facilities.• Oversaw all Logistics operations including three domestics distribution centers, one 3rd party facility a consumer direct operation, (Consumer Direct operation), one DC in England.• Led productivity program across entire Supply Chain including Quality, Purchasing and Manufacturing and Engineering areas. Exceed 4% of COG’s YOY.• Developed and implemented long-term supply chain strategic plan. Delivered annual savings of $10M. • Key member of acquisition team, both during process integration of new businesses.• Completed detailed bid process for entire transportation network, 7% –10% savings.• Led outsource project which resulted in a 44% cost reduction over life of contract.

Ashford, Gb

Accepted position at Yankee Candle with overall responsibility of entire Logistics network, encompassing multiple distribution facilities. Staffing includes 38 exempt managers and 650 non-exempt associates. Total outbound volume of over $300 Million with shipments to 150 company retail stores, 11,000 wholesale customers and all shipment for internet/catalog facility. Redesigned Logistics operations, including restructuring of shipping points and staff reduction annual savings exceeded $10 million first year, with volume increase of 20%. Through strong leadership abilities achieved productivity increases exceeding 48% (YOY) and a 42% (YOY) reduction in safety incident rates. Accomplishments are achieved through redesign and process improvements to ensure long term results rather than “quick fixes”. Dramatic increase in customer service, increased overall Logistics on-time delivery percentage by 11% to consistent 99% on time. Developed financial awareness within Logistics, budgetary ownership and accountability for all aspects of the P&L through continuous coaching and hands on applications

Framingham, Ma, Us

Promoted to corporate position with specific focus on inventory management, emphasis on inventory turns in both DC and stores. Designed Flow thru program for entire company, projected annual savings of $80M in inventory reduction, 40% reduction in lead-time from DC to stores. 35% increase in volume on Flow thru without increase in DC space. Responsible for “best Practice” design and roll out to all DCs within Staples. Various other projects including wholesaler replenishment process along with assisting in DC design process

Framingham, Ma, Us

Responsible for entire 420K sq. ft facility. This facility was staffed with 130 Non-exempt associates and 6 exempt associates. Responsible for $24M operating budget and transportation budget in excess of $10 Million. Implemented alternate methods of delivering product to help reduce outbound costs. Volume in facility averaged 35K cases per day in receiving and 950 pallets per day in shipping to stores. Responsible for hiring and review of exempt associates.

Mba, Global Management

Master Of Business Administration - Mba