Doug Robinson Email & Phone Number

Saint Thomas, On, Ca

Ontario, Canada

Elevate Your Sales Performance with (K.P.I.) Kickstart Performance Improvement.At (K.P.I.) Kickstart Performance Improvement, we specialize in transforming sales teams into high-performing units that drive remarkable business growth. Our comprehensive approach targets the core aspects that influence sales effectiveness and profitability, ensuring your organization achieves sustained success.What We Do:• Reduce Turnover: By fostering a positive work environment and… Show more Elevate Your Sales Performance with (K.P.I.) Kickstart Performance Improvement.At (K.P.I.) Kickstart Performance Improvement, we specialize in transforming sales teams into high-performing units that drive remarkable business growth. Our comprehensive approach targets the core aspects that influence sales effectiveness and profitability, ensuring your organization achieves sustained success.What We Do:• Reduce Turnover: By fostering a positive work environment and implementing effective retention strategies, we help reduce turnover rates and retain top sales talent.• Enhance Efficiencies: Our experts streamline your sales processes to eliminate redundancies, reduce bottlenecks, and optimize overall efficiency.• Effective Training: We design and deliver customized training programs that equip your sales staff with the skills and knowledge they need to excel in their roles.• Market and Competitor Insights: Stay ahead of the game with our in-depth market analysis and competitor benchmarking, giving you a strategic advantage.• Revamp Incentive Programs: We overhaul your incentive structures to align with business goals, motivate your team, and maximize performance.Why Choose Us?• Expertise: With a proven track record in sales performance improvement, our team brings unparalleled expertise and insights.• Customized Solutions: We tailor our services to fit your unique needs, ensuring impactful and sustainable results.• Proven Results: Our clients consistently experience increased sales effectiveness, improved profits, and enhanced team morale.Ready to Transform Your Sales Team?Partner with (K.P.I.) Kickstart Performance Improvement to elevate your sales performance and achieve your business goals. Connect with us today to learn more about how we can help your organization thrive! Show less

In this position, I supervised regional and branch operations across a vast territory spanning South Western, Central, and Northern Ontario, as well as Manitoba. I led a team consisting of six Regional Managers and 50 Branch Managers. I introduced innovative talent management tools, including quarterly personnel assessments and performance metrics, to ensure fair evaluations and promotions. I also revamped the selection process and played a critical role in division recruitment by establishing… Show more In this position, I supervised regional and branch operations across a vast territory spanning South Western, Central, and Northern Ontario, as well as Manitoba. I led a team consisting of six Regional Managers and 50 Branch Managers. I introduced innovative talent management tools, including quarterly personnel assessments and performance metrics, to ensure fair evaluations and promotions. I also revamped the selection process and played a critical role in division recruitment by establishing strong talent pipelines, resulting in the country's lowest turnover rates. Additionally, I collaborated with senior leaders to develop corporate operations manuals, crafting and maintaining strategic store operations, procedures, and policies. I ensured that the entire division adhered to operational standards, including operating protocols, underwriting criteria, and legal compliance. Furthermore, I enhanced planning systems through productive partnerships with internal stakeholders.My key achievements in this role included:Surpassing division financial targets by an impressive 130% through sustainable strategies in sales, collections, customer service, and expense management.Establishing a successful six-month high-potential regional manager training program that led to the promotion of six individuals to regional manager positions.Achieving a remarkable 115% surpass of ancillary sales targets and securing top nationwide profitability by championing a customized retail sales visit strategy.Exceeding all collections targets by 110% through the implementation of a tailored collections retail visit approach. Show less

Hamilton, Ontario, Canada

In this position, I led a dynamic call center team catering to online customers in a fast-paced setting, encompassing national sales, service, resolutions, and quality assurance. I infused innovation and analytical expertise into finding solutions for operational, technological, and strategic challenges. I executed structured coaching using a defined methodology, conducting weekly sessions, and overseeing succession planning. I initiated the development, monitoring, and maintenance of both… Show more In this position, I led a dynamic call center team catering to online customers in a fast-paced setting, encompassing national sales, service, resolutions, and quality assurance. I infused innovation and analytical expertise into finding solutions for operational, technological, and strategic challenges. I executed structured coaching using a defined methodology, conducting weekly sessions, and overseeing succession planning. I initiated the development, monitoring, and maintenance of both current and future operational policies, procedures, performance metrics, and production control processes. Additionally, I managed critical operating programs, including setting targets, proactively establishing goals for incentive structures, bonuses, and the annual sales playbook. I also nurtured strong cross-functional relationships with business unit management and staff.Some of my achievements in this role included:Introducing revamped incentive program by utilizing process mapping analysis and implementing significant changes to enhance operations across the organization.Streamlining online network information management through data optimization and automation decisions, meeting the information needs efficiently.Gaining valuable insights into business requirements through interviews, enabling productive workshops with business unit leaders to address their specific needs. Show less

London, Canada Area

During this position, I established and cultivated a productive and high-performing talent network within the region. I oversaw recruitment, onboarding, and training of sales personnel, as well as managed task assignments, work direction, and performance evaluations. I also supervised the development of new business and devised location-specific strategies to meet sales targets, ensuring strong collections practices. I maintained regular visibility and provided leadership to each store location… Show more During this position, I established and cultivated a productive and high-performing talent network within the region. I oversaw recruitment, onboarding, and training of sales personnel, as well as managed task assignments, work direction, and performance evaluations. I also supervised the development of new business and devised location-specific strategies to meet sales targets, ensuring strong collections practices. I maintained regular visibility and provided leadership to each store location by conducting both formal and informal audits to ensure the implementation of best practices. Additionally, I contributed to strategic and operational planning for regional operations and delivered progress reports on sales results. I monitored the implementation of change management efforts and the execution of new sales products, programs, and operational procedures.My significant achievements in this role included:Improving customer experiences by coaching team members to effectively engage, listen to, and understand potential customers' needs, aligning them with suitable financial lending solutions.Ensuring consistent delivery of the brand promise through the implementation of business objectives, execution of sales strategies, and vigilant performance monitoring at each location.Winning the Chairman's Award for three consecutive years by consistently outperforming various tasks.Earning the title of Regional Manager of the Year in 2019. Show less

During this job role, I secured top positions in divisional sales, collections, and ancillary product sales by designing tailored sales strategies. Moreover, I crafted exceptional customer sales experiences by welcoming and engaging customers through in-person, phone, and email interactions. Additionaly, I executed dynamic sales and collections tactics, surpassing all targets and unparalleled divisional results, including the best turnover rate. Innovated a region-specific sales methodology to… Show more During this job role, I secured top positions in divisional sales, collections, and ancillary product sales by designing tailored sales strategies. Moreover, I crafted exceptional customer sales experiences by welcoming and engaging customers through in-person, phone, and email interactions. Additionaly, I executed dynamic sales and collections tactics, surpassing all targets and unparalleled divisional results, including the best turnover rate. Innovated a region-specific sales methodology to further drive success.My major accomplishments in this role were:Maximizing financial cross-sales and add-on product opportunities.Accomplishing fourth rank among 250 branches nationwide. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Executive Presence, Business And Social Skills, A

Mini Mna, Business Administration And Management, General, A

Retail Leadership, Retail Leadership, A

Millwright, Millwright

Machining. Fabrication. Electronics/programable logic controllers. Conveyor system fabrication and repair. Sheet metal. Welding.

Education record