Doug Kline Email and Phone Number
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Doug Kline phone numbers
Experienced Sales Professional with a demonstrated history of creating exceptional solutions in the contact center space. Vast experience across multiple verticals providing Customer Care & Technical Support, Customer Acquisition, Integrated Marketing, Consumer and B2B Sales, and E-commerce support.
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Recruitment ManagerMalone Healthcare Solutions Oct 2022 - PresentLouisville, Ky, Us
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Health Care RecruiterMalone Healthcare Solutions Mar 2022 - PresentLouisville, Ky, Us
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Director Of SalesEms, Inc. Dec 2019 - Mar 2022At EMS, we offer our clients a 360-degree customer care solution. We provide our clients' customers with support in virtually any medium they wish to use. EMS facilitates complete customer care and tech support solutions in a web-based multi-media environment and customizes each clients' program to meet the clients' unique needs.
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Vice President, Contact Center SalesPalm Coast Data Apr 2018 - Jun 2019Palm Coast, Fl, Us -
Director Of Sales - Direct Response Agent & Ivr SolutionsAlorica Feb 2015 - Jul 2017Irvine, Ca, UsAlorica acquired the call center services of West Corporation in 2013 and my position and responsibilities remained the same with this transition -
Director Of Sales - Direct Response Agent & Ivr SolutionsWest Corporation Dec 2007 - Mar 2015Omaha, Ne, Us• Sole sales professional for the Direct Response Television Division• Responsible for all new client acquisition and growth for agent and IVR solutions• Maintain all major client relationships • Build and maintain relationships with multiple industry channel partners -
Director Of Client Services - Interactive Voice Response SolutionsWest Interactive Services Nov 2005 - Dec 2007• Responsible for a Client Services staff of 20-25 focusing on custom IVR solutions in the financial, utility and health insurance verticals• Full accountability for client satisfaction and retention• Budgetary responsibilities ensuring company growth numbers were achieved
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Product Development Manager - Interactive Voice Response SolutionsWest Interactive Services Nov 2002 - Nov 2005• Complete research and development of new and emerging technologies• Manage the entire product line lifecycle from strategic planning to tactical activities• Developed and implemented a company-wide go-to-market strategy working with all departments to execute
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Major Accounts Manager - Interactive Voice Response SolutionsWest Interactive Services Oct 2000 - Nov 2002• Maintained the client relationship of one premier client• Managed both Technical and Client Services resources with a peak staff of 20• Maintained strict control over client financial and regulatory compliance
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Client Services Manager - Interactive Voice Response SolutionsWest Interactive Services Jun 1996 - Oct 2000• Manage the overall relationship for multiple clients in a variety of telecommunications verticals• Manage the performance of 6-8 Account Managers, Program Managers and subordinate staff
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Account Manager - Agent SolutionsWest Corporation Sep 1990 - Jun 1996Omaha, Ne, Us• Establish and maintain new client relationships• Coordination of all solution aspects from specification definition to execution• Strengthen client relations through interfaces with Sales, Operations and IT
Doug Kline Skills
Doug Kline Education Details
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Nebraska Wesleyan University -
Nebraska Wesleyan UniversityBs In Sociology
Frequently Asked Questions about Doug Kline
What company does Doug Kline work for?
Doug Kline works for Malone Healthcare Solutions
What is Doug Kline's role at the current company?
Doug Kline's current role is Recruitment Manager at Malone Healthcare Solutions.
What is Doug Kline's email address?
Doug Kline's email address is dn****@****est.com
What is Doug Kline's direct phone number?
Doug Kline's direct phone number is +140249*****
What schools did Doug Kline attend?
Doug Kline attended Nebraska Wesleyan University, Nebraska Wesleyan University.
What skills is Doug Kline known for?
Doug Kline has skills like Lead Generation, New Business Development, Strategic Partnerships, Account Management, Customer Acquisition, Call Centers, Call Center, Customer Retention, Sales, Direct Marketing, Crm, Direct Response.
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