Doug Lawson

Doug Lawson Email and Phone Number

Director @ Penrith BID
Penrith, GB
Doug Lawson's Location
Penrith, England, United Kingdom, United Kingdom
Doug Lawson's Contact Details

Doug Lawson personal email

About Doug Lawson

SummaryA versatile Lean Six Sigma Greenbelt with over 30 years’ experience in a variety of roles, including Development, Training, Project Management, Technical Consultancy and latterly, Service Management. Works well in customer-facing roles, communicating with people at all levels, both technical and non-technical. A fast learner with strong analytical and problem-solving skills. Enjoys challenges and works well under pressure, both as a team member and alone. Chair/Mayor of Penrith Town Council 2019-2021 and 2023.A keen runner and pizza chef with an interest in environmental issues. Cat rescuer, stone circle enthusiast, husband, and dad of two.

Doug Lawson's Current Company Details
Penrith BID

Penrith Bid

View
Director
Penrith, GB
Website:
penrithbid.co.uk
Employees:
3
Doug Lawson Work Experience Details
  • Penrith Bid
    Director
    Penrith Bid
    Penrith, Gb
  • Opentext
    Lead Consultant (Ps)
    Opentext Oct 2021 - Present
  • Opentext
    Manager Technical Support
    Opentext Jun 2018 - Oct 2021
    Remote
    Key achievements:• Change-managed and coordinated migration from bespoke call-logging system to Siebel CRM• Coached and managed promotion of two members of staff from L1 to L2• Recruited and trained new L1 specialists• Change-managed team’s transition from office to home-based working• Managed team to support customers through unprecedented challenges during concurrent C-19 and Brexit transitions.• Global Voice of Quality – SME for global support• Additional project management role supporting Vice President Technical Support, EMEA & APac and her direct reports.
  • Opentext
    Technical Team Lead (Manager)
    Opentext Nov 2013 - Jun 2018
    Team Leader EMEA Business Network SupportEDI SoftwareManaged ServicesITILKey achievements:• Instigated and project managed EMEA-wide training for CRM and software support• SME for EDI software solutions• GDPR lead for global support organisation
  • Gxs
    Managing Consultant
    Gxs Jul 2005 - Nov 2013
    Deputy Service ManagerService Management 2nd and 3rd Line for Customers and Partners.Software SME - BizManager Suite, TLI, TLE, TLW. Training. Technical Documentation. ITIL process improvement. Service Management. Incident and Problem Management. Customer Relationship Management. Helpdesk Software SME.
  • Steria Uk Limited
    Service Desk Infrastructure Support Analyst
    Steria Uk Limited Jun 2004 - Jul 2005
    Remedy, HP OpenView ServiceDesk, ITIL
  • Allianz Insurance Plc
    Asset & Service Center Developer
    Allianz Insurance Plc Sep 2003 - Jun 2004
    Contract ITIL Asset and Service Management. Development. Training. Testing. Migration.
  • Predictive Ltd.
    Services Consultant
    Predictive Ltd. Aug 2002 - Feb 2003
    ITIL - Service/Asset/Change/Knowledge Management across multiple sectors - Food, Pharma, Retail, Banking
  • Peregrine Systems/Harbinger
    Services Consultant
    Peregrine Systems/Harbinger Jan 2000 - Aug 2002
    ITIL - Service/Incident/Problem/Asset/Change/Knowledge Management. EDI - Mapping, Installation, Configuration, Managed Services. Development, Testing, Implementation, Training
  • Jba Uk Limited
    Senior Programmer 1 & 2, Edi Technical Consultant
    Jba Uk Limited Apr 1996 - Jan 2000
    RPG/400 EDI packages - TrustedLink
  • Robert Bosch Limited
    Trainee Programmer, Junior Programmer, Analyst Programmer
    Robert Bosch Limited Jun 1988 - Apr 1996
    COBOLRPG/400Specification, Development, Testing, Training

Doug Lawson Skills

As2 As1 X12 Edifact Edi Mapping Edi Xml Tradacoms Itil Certified Prince2 Gxs Bizmanager Suite Trustedlink Managed Services Enterprise Software Itil Management Change Management Servers Testing Professional Services Technical Support Ibm Iseries Integration Eai Infrastructure Sla Business Process Enterprise Architecture Erp

Doug Lawson Education Details

  • De Havilland College, Borehamwood
    De Havilland College, Borehamwood
    Business Data Processing
  • Leggatts School, Watford
    Leggatts School, Watford
    9 O-Levels Incl. Mathematics And English

Frequently Asked Questions about Doug Lawson

What company does Doug Lawson work for?

Doug Lawson works for Penrith Bid

What is Doug Lawson's role at the current company?

Doug Lawson's current role is Director.

What is Doug Lawson's email address?

Doug Lawson's email address is do****@****gxs.com

What schools did Doug Lawson attend?

Doug Lawson attended De Havilland College, Borehamwood, Leggatts School, Watford.

What are some of Doug Lawson's interests?

Doug Lawson has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Doug Lawson known for?

Doug Lawson has skills like As2, As1, X12, Edifact, Edi Mapping, Edi, Xml, Tradacoms, Itil Certified, Prince2, Gxs Bizmanager Suite, Trustedlink.

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