- Oversee and responsible for all facets and budgets of IT, OT, ERP (SAP), and Records and Information Management and Office Services- Manage enterprise-wide data and IT risk, develop solutions and controls to address risks while aligning with organizational goals.- Develop, implement and align security practices to industry frameworks enhancing cybersecurity protections and ensure safe and secure environments.- Modernize automation, AI and efficiency strategies for operations-heavy teams, resulting in process improvements and costs reductions.

- Delivered the complete Greenfield build-out of NorthRiver Midstream, adhering to cloud-first principles, prioritizing configuration over customization, and utilizing fit-for-purpose methodologies within a tight 18 month transitional service agreement (TSA).- Accountable for the strategic management and operational excellence of mission-critical network, telecom, infrastructure, and cybersecurity services, supporting both IT and OT environments focusing on resiliency, reliability and security.

• Leading, mentoring and developing geographically dispersed teams located across the country• Developed and implemented IT projects (Skype for Business, Service Now) resulting in improved collaboration, business agility and cost reductions enabling the growth of the business • Redesigned existing IT processes leveraging ITIL best practices, resulting in improved efficiency engagement and cost reduction• Developed acquisition strategy and detailed plans improving integration timelines• Responsible for the creation, reporting and management of IT budgets

• Implemented and administered Service-Now ITSM tool• Provided leadership, direction and motivation to a team of 10 support staff and 3+ consultants• Strategically analyze direction of key infrastructure components focusing on creating efficiency, increasing performance and reducing ROI• Delegate responsibilities to team members, gather feedback on progress and provide guidance to ensure target dates and budgets are met• Communicate project progress, status and milestones to executives as well as IT Steering Committee • Implement, design, and administer a multi-site corporate infrastructure through cross-functional collaboration to ensure systems provide highly available services (99.999% uptime)

• Administered and maintained critical infrastructure components including Citrix, Cisco Call Manager & Unity, RSA SecurID, Active Directory, VMWare 3.5 & 4.0• Implemented patches and upgrades to all server operating systems through SCCM• Responded to and assisted broad employee base to resolve connectivity and application issues both at head office and remote field locations• Implemented and managed HEAT ticketing system• Created documentation for in-house knowledge base as well as software installation/upgrades• Responsible for user hardware upgrade schedule, ensuring correct PC’s/monitors are ordered, received and deployed in a timely manner with minimal interruption to end user

~ Responsible for supporting 110,000+ bank employees ranging from bank tellers to Presidents and CEO’s remotely and locally on a daily basis.~ Troubleshooting and resolving various network, server, desktop and bank specific applications in a high paced high demand environment.~ Provide excellent customer service while accurately diagnosing and documenting the issue at hand.~ Took on the solving of additional problems beyond job requirements on a daily basis, independently increasing knowledge and comfort with all programs.

~ Troubleshooting and resolving various network, server, desktop and bank specific applications in a high paced high demand environment.~ Provide excellent customer service while accurately diagnosing and documenting the issue at hand.~ Took on the solving of additional problems beyond job requirements on a daily basis, independentlyincreasing knowledge and comfort with all programs.

~ Initial responsibilities included: network administration, office administration, and technical support for 2 cooperating companies.~ Took initiative to take on additional responsibilities including website and graphic logo design for clients of the marketing company, publishing biweekly newsletter online for publication company, installing and operating server for both companies, technical support for client companies, cable internet installation and troubleshooting, magazine advertisement design for clients, trade show booth design, pamphlets and brochure design, corporate summaries, corporate reports, and annual/quarterly reports.~ Design company letterhead, business cards, and company logos for printing.~ Contributed ideas and solutions to a marketing team and implemented ideas generated.~ Took on the solving of additional problems beyond job requirements on a daily basis, independentlyincreasing knowledge and comfort with all programs in order to tackle problems for all employee, company and client needs as they arose.