Doug Liddell Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, CA

Calgary, Alberta, CA

- Oversee and responsible for all facets and budgets of IT, OT, ERP (SAP), and Records and Information Management and Office Services- Manage enterprise-wide data and IT risk, develop solutions and controls to address risks while aligning with organizational goals.- Develop, implement and align security practices to industry frameworks enhancing.

Calgary, Alberta, CA

- Delivered the complete Greenfield build-out of NorthRiver Midstream, adhering to cloud-first principles, prioritizing configuration over customization, and utilizing fit-for-purpose methodologies within a tight 18 month transitional service agreement (TSA).- Accountable for the strategic management and operational excellence of mission-critical network.

Calgary, Alberta, CA

• Leading, mentoring and developing geographically dispersed teams located across the country
• Developed and implemented IT projects (Skype for Business, Service Now) resulting in improved collaboration, business agility and cost reductions enabling the growth of the business
• Redesigned existing IT processes leveraging ITIL best practices, resulting in improved efficiency engagement and cost reduction
• Developed acquisition strategy and detailed plans improving integration timelines
• Responsible for the creation, reporting and management of IT budgets

Calgary, Alberta, CA

• Implemented and administered Service-Now ITSM tool
• Provided leadership, direction and motivation to a team of 10 support staff and 3+ consultants
• Strategically analyze direction of key infrastructure components focusing on creating efficiency, increasing performance and reducing ROI
• Delegate responsibilities to team members, gather feedback on progress and provide guidance to ensure target dates and budgets are met
• Communicate project progress, status and milestones to executives as well as IT Steering Committee
• Implement, design, and administer a multi-site corporate infrastructure through cross-functional collaboration to ensure systems provide highly available services (99.999% uptime)

Calgary, Alberta, CA

• Administered and maintained critical infrastructure components including Citrix, Cisco Call Manager & Unity, RSA SecurID, Active Directory, VMWare 3.5 & 4.0
• Implemented patches and upgrades to all server operating systems through SCCM
• Responded to and assisted broad employee base to resolve connectivity and application issues both at head office and remote field locations
• Implemented and managed HEAT ticketing system
• Created documentation for in-house knowledge base as well as software installation/upgrades
• Responsible for user hardware upgrade schedule, ensuring correct PC’s/monitors are ordered, received and deployed in a timely manner with minimal interruption to end user

US

~ Responsible for supporting 110,000+ bank employees ranging from bank tellers to Presidents and CEO’s remotely and locally on a daily basis.~ Troubleshooting and resolving various network, server, desktop and bank specific applications in a high paced high demand environment.~ Provide excellent customer service while accurately diagnosing and documenting.

US

~ Troubleshooting and resolving various network, server, desktop and bank specific applications in a high paced high demand environment.~ Provide excellent customer service while accurately diagnosing and documenting the issue at hand.~ Took on the solving of additional problems beyond job requirements on a daily basis, independentlyincreasing knowledge.

~ Initial responsibilities included: network administration, office administration, and technical support for 2 cooperating companies.~ Took initiative to take on additional responsibilities including website and graphic logo design for clients of the marketing company, publishing biweekly newsletter online for publication company, installing and operating.