Manager For Below Wing Operations
CurrentBelow Wing is responsible for providing leadership to direct reports, front-line work teams and the operation. Additionally, I oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. I serve as an operational liaison between Delta and all contracted business partners within a station. I monitor for at-risk behaviors through daily safety observations and I participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. I ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. I'm responsible for leadership development through mentoring, on-the-job training and delegation. In addition, I provide support, guidance, coaching and motivation based on individual needs. I measure and analyze employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation. As part of the station leadership team, I'm responsible for and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action.
