IT Professional with over 30 years’ experience working in technology and over fifteen years’ experience in managing servers and Help Desk operations as well as analyzing systems and technical processes and implementing improvements to the overall efficiency of all systems. I have over 25 years’ experience in supervising Help Desk and technical staff. Recognized for leadership in project planning, scheduling, prioritization, risk planning, work assignments, and defining the scope for enterprise information systems projects. Excellent knowledge and experience in all aspects in managing network operations and working with non-technical staff in the use of equipment and applications. I have extensive knowledge of managing Windows servers, Microsoft Exchange, Active Directory infrastructure, and all aspects of managing the Microsoft LAN environment. Working knowledge in supporting Cisco and Juniper network switches and wireless environment. I have managed a team of System Administrators and Helpdesk experts to achieve the needs and goals of the agency. I have developed and coordinated a mutually beneficial partnership and working relationship between all departments and technology groups. I have designed and implemented significant improvements in technology with overall performance in operations for all departments. Identified and managed the agencies allocation of resources to complete projects on time and within budget. Managed Windows server environment with Server 2016, 2019, 2012, 2008, 2003 and Exchange servers 2003, 2007, 2010, 2013, and 2016. Successfully migrated from several different Exchange server levels including from on-site server to the cloud. Managed Cisco/Juniper network with approximately 70 switches and 60 wireless access points. Successfully migrated network infrastructure switches and wireless from Cisco to Juniper switching and wireless.
Listed skills include System Administration, Servers, Group Policy, Microsoft Exchange, and 41 others.
