Netsuite administration and backup to desktop / network support.

Setting up mapping and lead routing in our proprietary data loading software to accept leads from many hundreds of different web forms, webinars, in-person events and other sources. Very high volume of marketing and sales leads for all North American divisions. Building and distributing CRM analytics reports for said lead sources / business partners.

Operations Support SpecialistWith primary focus on Netsuite Administration and Business Analysys, performed administration / analysis for multiple business software platforms, including Salesforce CRM, Atlassian JIRA / Confluence and in-house built Client Access Portal.Responsible for internal Case support, Saved Search, ReportCustomization, Workflow Creation, User / License Management, bi-weekly Netsuite Customization and Integration release via Suitescript.

CRM Administration / Business Analysis of Quickbase CRM 2012 - 2014: Internal Case support, Customization, Query and ReportingData Migration to and team Implementation of Netsuite ERP late 2013Netsuite Administration / Business Analysis 2013 - 2015: Internal Case support, Saved Search, Report Customization, Workflow Creation, User / License Management

CRM Administration of Bill Good Gorilla 3.0, a financial industry marketing and CRM platform. Data import, marketing campaign management, query and reporting. In addition, performed Desktop and Network support of Microsoft Small Business Server and Network / Active Directory, approximately 15 desks.