Doug Mclaughlin Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

• Server Infrastructure Management – plan, design, implement and document hardware operating system, application installations, backups, disaster recovery, patches and upgrades, regular reporting of systems status and infrastructure health.• Provide technical leadership to vendors for day to day issues, input trouble ticket and change requests.• Responsible for the maintenance and enhancement of the network and data security including all related components.• Development of Standard Operating Procedures (SOPs), key performance indicators (KPIs), and service level agreements/objectives (SLAs/SLOs) for reporting to business units with the goal of increasing efficiency, stakeholder satisfaction, and managing risk.• Manage Energy Safety Canada’s voice, data, and video communications infrastructure and systems including e-mail, network switches, routers, WAN Links, phone, video conferencing, firewalls, and Office 365/Azure cloud.

Calgary, Canada Area

• Led the design and implementation of major enterprise IT projects including Microsoft Office 365 tenant to tenant migration, and all technical aspect of a corporate merger.• Provided technical and infrastructure support to developers, network administrators, and helpdesk personnel.• Provisioned and maintained Windows Server (2016, 2012R2, 2012, 2008R2, 2008, 2003) for development/test/production environments.• Developed and maintained virtualized server and network infrastructure using Hyper-V clusters.• Designed, built and supported all corporate applications and systems (Lync 2015, iMIS, MS-SQL, Hyper Converged Infrastructure with Storage Spaces Direct, Exchange, Active Directory, Polycom, Meraki wireless, etc.) • Responsible for evaluation, procurement, and support of hardware and software including license compliance and vendor relationship management.

Calgary, Canada Area

• Designed, implemented and maintained large iMIS system.• System and Network administration.• Supported all server-side corporate applications including Exchange, iMIS, Program Manager Suite, TaskCenter, Moodle, etc.

Waterloo, Ontario

• Updated and re-engineered production network infrastructure.• Partnered with developers to design a server back-end for device manufacturing utilizing agile methodologies.• Maintained corporate systems including Active Directory, Exchange, and backups.• Redesigned physical production environment in offsite data center.

Waterloo, Ontario

• Created technical troubleshooting instructions and training documents.• Designed work flow and call resolution processes.

Calgary, Canada Area

• Administered a variety of networks and servers.• Installed, troubleshot, and repaired software, hardware, and peripheral devices at remote sites.

Calgary, Canada Area

• Administered network, server and database infrastructure.• Installed, troubleshot, and repaired software, hardware, and peripheral devices.

Education record

Network Engineering Technology