Doug Mctaggart work email
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Doug Mctaggart personal email
• Experienced SaaS Project Manager equipped to deliver large scale deployments, while effectively and efficiently coordinating with internal and external teams.• Adept at using JIRA, CRM Software, Excel, MS Project, Smartsheet, PowerPoint, Remote Tools, ADFS, Data Integration, Student Information Systems, JavaScript, CSS, Visual Basic, PeopleSoft, and a variety of other project management and communication tools.• Highly effective communicator, confident in addressing customer needs and mitigating issues.• Disciplined work ethic, honest and performance driven• Eager to learn new systems and develop processes that address gaps and increase efficiency.• Trained in Agile Scrum and Lean Six Sigma methodology.
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Project ManagerD2L Jun 2020 - PresentKitchener, On, Ca -
Project ManagerIntrado Jul 2014 - Mar 2020Omaha, Nebraska, Us• Specializing in K-12 school districts and municipalities.• Designed, lead and delivered large SaaS mobile app and web-based projects.• Hosted project meetings with school boards and city project teams covering project charter, project plan, training, design, integration, and status updates.• Managed day-to-day client interaction including communicating project timelines and providing solutions as new needs arose.• Estimated the resources needed to achieve project goals• Coordinated the efforts of internal teams including Design, Development, and Training• Created written materials: project proposals/plans, requirements documentation, technical specifications, communication and marketing tactics, progress reports, procedures and policy documents, presentations, and web content as needed for the project and to address the needs of specific clients.• Managed a team of university coop students who were used as extra resources on a variety of tasks by the project management team. -
Imac Coordinator / Subject Matter Expert / It AnalystIbm Jan 2013 - Jul 2014Armonk, New York, Ny, Us• Coordinated IMAC requests assigning tasks to various internal support groups and technicians.• Worked closely with Management, creating custom reports, charts and tables in Excel using data from ticketing systems.• Dealt with internal users via phone, e-mail and Sametime in a professional and courteous manner. • Trained and mentored new analysts through their development into independent agents • Worked with ticketing systems such as ISM and Impact• Remote desktop support• Supported and troubleshoot network connectivity for local and remote users.• Full software support to Windows OS (XP and 7) and applications.• Supported IBM Lotus Notes versions 7, 8 and 8.5, Sametime configuration.• ID Administration (Creation, Deletion & Update): AD, ITIM, VPN, VM• Supported Citrix web applications, Cisco and Avaya IP Phone, Network Printers, Blackberry and PGP data encryption.• Escalated complex issues that require more time and resources to second level support for resolution.• Subject Matter Expert and Trainer• Supported multiple customer accounts with different technical service support packages and service level agreements • Supported basic Blackberry, iPhone, iPad configuration and issues• Provided basic support for Cisco Meeting Place and Cisco Telepresence• Created and maintained account specific procedural and technical knowledge documentation • Promoted processes that follow ITIL framework and methodology• Attended project, continuous team improvement meetings as a subject matter expert and account focal for the service desk -
Manager, Workforce (Night Shift)Sitel 2010 - 2012Miami, Fl, Us• Set up and audited schedules for over 150 agents• Created custom reports in Excel using data from various systems• Monitoring staff attendance, breaks and phone activity• Corresponded with Client and Management, sent interval reports, service level alerts, etc• Dealt with outages, technical issues and other unexpected problems• Assisted with floor support and escalations when necessary
Doug Mctaggart Skills
Doug Mctaggart Education Details
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York UniversityCertificate In Product Management -
University Of TorontoAgile Essentials In Project Management
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Georgian CollegeComputer Programming
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Sheridan CollegeArt Fundamentals And Design
Frequently Asked Questions about Doug Mctaggart
What company does Doug Mctaggart work for?
Doug Mctaggart works for D2l
What is Doug Mctaggart's role at the current company?
Doug Mctaggart's current role is Project Manager at D2L.
What is Doug Mctaggart's email address?
Doug Mctaggart's email address is do****@****ool.com
What schools did Doug Mctaggart attend?
Doug Mctaggart attended York University, University Of Toronto, Georgian College, Sheridan College.
What skills is Doug Mctaggart known for?
Doug Mctaggart has skills like Microsoft Office, Project Management, Html, Customer Service, Technical Support, Graphic Design, Databases, Windows 7, Javascript, Social Media, Active Directory, New Business Development.
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