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Multifamily industry thought-leader regarding employee engagement / retention, resident retention, CSR, and reputation management. Former founder of SatisFacts and ManagInc. Merged ManagInc with Swift Bunny. Swift Bunny offers Ingage™, a year-round, event-triggered employee feedback system - with the goal being to boost employee engagement and retention, which has an enormous financial impact due to the costs associated with employee and thus resident turnover. Inquire is a platform that allows client to write and publish their own custom surveys.
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Partner And Chief Research OfficerSwift Bunny May 2018 - PresentAugusta, Ga, UsSwift Bunny offers Ingage ™, the apartment industry’s first employee lifecycle feedback system. Ingage™ is an event-triggered, ongoing feedback system that is more than a survey tool. The solution pairs meaningful data with personalized insights and planning, empowering you to take specific action to solve your greatest workplace challenges. Focus on the issues that matter most to your team members and improve satisfaction, retention, and performance across your entire multifamily portfolio. -
Founder And Chief Executive OfficerManaginc Mar 2016 - May 2018Baltimore, Md, UsCorporate Social Responsibility (CSR) matters and ManagInc can help drive your long-term performance. When you take care of a company’s stakeholders (employees, suppliers, residents, the communities you do business within), those who make your company successful, they’ll take care of you and your long term sustained success. CSR and an Everyone Can Win® operating philosophy can drive employee engagement / retention / recruitment, supplier loyalty, resident loyalty / retention / recruitment, and reputation (especially with Millennials).CSR Score is an easy, affordable and enlightening service that sheds light on how to improve employee and resident retention, reputation and bottom line performance; the backbone of this service are importance vs. satisfaction perception studies with all stakeholders, plus an evaluation of company programs targeted to stakeholders. CSR Platform is a comprehensive and fully integrated online deep-dive into CSR; it includes a self-managed company audit / evaluation, planning / task management system and many other support apps. Both services include our CSR Score badges, which helps generate motivated prospective residents and employees. Deliverables also include a CSR Report that identifies strengths, opportunities to improve, and provides recommendations. And we can help boost employee generated reviews on Glassdoor and Indeed company-claimed pages, which is critical because 80% of potential hires now rely on employer reviews before making a career move (Jobsold). -
PresidentSatisfacts Research Oct 2000 - Dec 2015El Segundo, Ca, UsI proudly started the company in 2000. Thanks to an amazing team, SatisFacts became the largest resident satisfaction feedback support provider in multifamily, serving over two million apartments and nearly 300 management companies nationally. Helped clients boost satisfaction, loyalty and retention, reduce costly turnover, grow NOI and asset value, as well as help improve online reputations. Over the years, hard work and dedication lead to having become multifamily's resident retention, employee retention and reputation management authority. Sold the company in June 2012; remained president for three and a half years following the sale. -
PresidentThe Miller Marketing Group 1996 - 2000Started this business when I left Associated Estates. Forest City and Gates, Hudson & Associates were initial clients (former employers). SatisFacts Research grew out of my initial consuting business.
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Director Of MarketingAssociated Estates Realty Corp 1995 - 1996Left my position at this NMHC Top 50 to start my own consulting business that supported the national multifamily industry. -
Director Of MarketingForest City Residential Nov 1992 - Oct 1995I oversaw the marketing and training functions for Forest City's NMHC Top 50 national multifamily portfolio.
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Director Of MarketingGates, Hudson & Associates 1987 - 1992Left this regional property management company to become Director of Marketing with NMHC Top 50 Forest City.
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Account ExecutiveAbramson Associates 1983 - 1987Handled large property management and for-sale advertising clients. Left to go "client-side" at Gates, Hudson & Associates.
Doug Miller Skills
Doug Miller Education Details
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Washington University In St. Louis - Olin Business SchoolBusiness Administration -
American UniversityMarketing
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American UniversityMarketing
Frequently Asked Questions about Doug Miller
What company does Doug Miller work for?
Doug Miller works for Swift Bunny
What is Doug Miller's role at the current company?
Doug Miller's current role is Chief Research Officer at Swift Bunny.
What is Doug Miller's email address?
Doug Miller's email address is dm****@****cts.com
What is Doug Miller's direct phone number?
Doug Miller's direct phone number is +148088*****
What schools did Doug Miller attend?
Doug Miller attended Washington University In St. Louis - Olin Business School, American University, American University.
What are some of Doug Miller's interests?
Doug Miller has interest in Children, Environment, Education, Human Rights, Arts And Culture.
What skills is Doug Miller known for?
Doug Miller has skills like Property Management, Resident Retention, Marketing, Advertising, Apartments, Fair Housing, Yardi, Tax Credits, Affordable Housing, Renters, Leases, Rentals.
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