Managing the assembly and rework of various types of printing presses and paper processing equipment.

• Managed service and maintenance in the Eastern United States and Canada for all Eastman Kodak Printing products. • Spearheaded all aspects of team leadership including policy management, promoting safe work environment, building relationships, coaching, training, and developing employees, payroll and scheduling, managing costs and revenue, expense reports, hiring, and contract review. • Led 11 remote teams of 6-12 Field Engineers and Product Specialists each delivering high-level… Show more • Managed service and maintenance in the Eastern United States and Canada for all Eastman Kodak Printing products. • Spearheaded all aspects of team leadership including policy management, promoting safe work environment, building relationships, coaching, training, and developing employees, payroll and scheduling, managing costs and revenue, expense reports, hiring, and contract review. • Led 11 remote teams of 6-12 Field Engineers and Product Specialists each delivering high-level engineering support to end-users. Show less

• Managed 23 field service personnel and Prosper Press maintenance in the United States for Eastman Kodak Printing products averaging $3M - $4M each. • Spearheaded all aspects of team leadership including policy management, promoting safe work environment, building customer relationships, coaching, training, and developing employees, payroll and scheduling, managing costs and revenue, expense reports, hiring, and contract review.

• Supervised the Technical Response Center and a team of 8 Support Engineers and Systems Specialist that provided 24x7x365 hardware and software support to Customers and Field Resource personnel for over 40 Inkjet Printing Solutions (IPS) products.

Worked as the Integration Resource Team Leader for the Prosper Press pre-production systems. Required to be the single point of contact responsible for coordinating, directing, and allocating all support resources to efficiently execute the integration schedule of all machines prior to shipping. Responsibilities included: scheduling resources for assembling, installing, testing, and shipping Prosper Press systems; setting up and managing a documentation repository at building 3100, identifying… Show more Worked as the Integration Resource Team Leader for the Prosper Press pre-production systems. Required to be the single point of contact responsible for coordinating, directing, and allocating all support resources to efficiently execute the integration schedule of all machines prior to shipping. Responsibilities included: scheduling resources for assembling, installing, testing, and shipping Prosper Press systems; setting up and managing a documentation repository at building 3100, identifying and helping to resolve quality issues and missing parts. Ensured all activities are performed in a safe manner.• Supported Kodak customers in a world-wide capacity, traveling to many different countries to install, maintain, and train customers on our products. Strong capability to analyze and solve complex technical problems, create technical documentation for publication, develop service business plans, and solve networking problems with our controllers. Some of the requirements for a Service Engineer are:o Analyze and solve complex technical problems. o Determine technical information necessary to service and support all products. o Provide technical support to Field Service as well as customers, and technical support to other Kodak departments.o Review all associated technical documentation prior to publication. o Develop service improvements and service business plans. o Effectively discuss and suggest solutions for networking problems with regards to Kodak controllers. Show less