Doug Morrell Email & Phone Number

Philadelphia, Pa, Us

Langhorne, Pennsylvania, Us

Hatboro, Pa, Us

Audio technician

Tampa, Fl, Us

Operate as initial point of contact for customers regarding technical and service-related issues, endeavoring to resolve as many as possible before scheduling further analysis and maintenance. Provide advanced technical assistance both in-person and digitally. Liaise and maintain clear lines of communication between management, staff, and client.• Maximized customer satisfaction by collaborating with manufacturer when necessary, acting as intermediary to resolve all issues. • Optimized remote consultation process to ensure prompt and efficient technical support for customers.• Accelerated productivity by guiding in-service education of coworkers.

Tampa, Fl, Us

Offered comprehensive technical support to customers, delivering audio-visual and video conferencing solutions. Coordinated new-client onboarding and integration into customer relationship management (CRM) database.• Cemented role as point person for CRM software operations questions.• Designed dynamic work environment by mediating support and operation questions and disputes between technicians.

Wayne, Pa, Us

Coordinated comprehensive audio and visual solutions for wide array of A/V systems. Installed, integrated, and customized equipment for diverse homes and businesses at individual specifications.• Increased customer retention and loyalty by generating trust and confidence among growing group of loyal patrons.

Richmond, Va, Us

Set baseline of technical knowledge and customer service delivery as senior technician for global A/V and unified communications provider. Supervised contractors and house technicians while maintaining world-class service for in-store clients. Established and managed positive, long-lasting client relationships, quickly resolving any issues. • Improved service standards by training and mentoring new hires and staff on installation, as well as company best practices and protocols.

Greenwich, Ct, Us

Delivered freelance installation, troubleshooting, service, and repair for commerical A/V systems. Cultivated relationships and nurtured reputation with burgeoning client base as trusted source of knowledge and expertise.• Established in-depth knowledge of wide range of A/V systems and installation/rack techniques.

Interacted with customers, vendors, and sales team to ensure projects were delivered on time, within budget, and met customer needs. Monitored labor, equipment, and materials budgets, developing and communicating project updates. Provided technical and administrative support to team members. Led teams of subcontractors and in-house technicians to install multifaceted audio-visual, video conferencing, and computer control systems.

Offered affordable maintenance and repair pool service to private and public facility owners. Drove customer retention and satisfaction through consistent customer and quality service. Managed company budget, scheduling, finances, personnel, and technical delivery. Replaced water lines, vinyl liners, and faulty electrical systems. Guaranteed all levels of client needs were met from inception to completion

Biology, General

Biology, General