Primary Responsibilities:  Communicate with PC end users experiencing problems to determine resolutions Provide recommendations & training to end users  Setup & deliver new & used PCs to end users Setup & monitor Anti-virus & backups on all systems Monitor Internet & email using SonicWall & Barracuda Advance other departments with hardware & software improvements Provide 24/7 after hours Network support on rotating call schedule Analyse & purchase all software applications & hardwareMajor Achievements: Purchased servers, planned & migrated Network from Netware to Microsoft Server Purchased & planned upgrade of in-house telephone system Successfully migrated from old Bell copper lines to new fibre for Internet & telephone Replaced 100 personal computers – upgrading from XP to Windows 7 Assisted in implementation of Microsoft Active Directory Assisted in setup & migration of servers on VMWare Successfully migrated from Nortel to Cisco network switches

Primary Responsibilities:  Provide user & application support for 8 Windows servers, 75 PCs & 1 Unix workstation Analyse & purchase all Windows software applications Monitor Anti-virus & backups on all systems Plan and execute SOX IT best practices and security standards testing Provide support of existing iSeries RPG & Cobol applications  Support iSeries users, screens, printers & iSeries upgrades – PTFs Provide 24/7 after hours Network & iSeries support  Provide support & training for in house telephone systemMajor Achievements: Purchased servers, planned & migrated Network from Netware 6 to Microsoft 2003 Server Purchased & planned Press (PLC) Servers – migrating from manual to SQL Server based software Upgraded iSeries from V4R5 TO V5R2 Replaced 36 personal computers – upgrading from Win 9x to Win XP Pro SP2 Assisted in satisfying Sox Compliance Requirements

Primary Responsibilities: Analyse and develop new applications for Residential Group Provide support of existing applications for Residential Group Analyse and develop new applications in Crystal Reporting for Construction GroupMajor Achievements: Worked effectively on a team to test upgrades to Plexus software Successfully delivered Crystal Reports for Construction Team. Increased access to information and reduced costs.  Partnered with our business teams to identify opportunities to streamline and automate the work process.  Designed practical reports for management to tract business trends

Primary Responsibilities:  Analyse, purchase, configure and support all p.c.s, printers and software. Research and test new products and software. Organize and provide technical training to staff on software. Customer Service – In house & out of office. Develop PC and AS/400 applications.Major Achievements: Installed Novell NetWare on file server with 35 PCs and 8 printers Co-ordinated all hardware modifications for AS/400 equipment including, cabling, controller and terminals.