Doug Olender Email & Phone Number

Grand Rapids, Michigan, United States

• Provide sales and customer support to retail locations within an assigned territory.• Working to quota and key KPI’s as set by the T-Mobile area leadership.• Develop and with our Business Channel Managers to drive new business sales.• Work closely with our operations teams to train, assist and audit our retail stores.• Attend relevant business events and conferences to build improved business practices. • Giving feedback to leadership team on the success of retail operations, sales performance and staffing.

Grand

This position is responsible for overseeing the sales and operations performance of our retail agent storefronts. An Account Manager serves as the primary liaison between our agents and retail operation & management teams providing training, performance management and sales planning. The primary function is to ensure that our agent stores maintain a high-level of sales and operation performance consistent Sprint's contract and performance requirements. Working at the store level we train, inspect plan and communicate our shared mission and goals. The position also requires quarterly and annual operation reviews and business plans to the executive local leadership. These responsibilities are performed in a professional manner consistent with Sprint's vision and values for how we serve our internal and external customers.

Greater Grand Rapids, Michigan Area

INDIRECT SALES MANAGERI have over 15 years of success building and leading retail sales teams in the wireless industry. My background includes driving sales performance for local and national retail distribution across multi-state territories, managing operational process and improvements that support brand strategies and developing a high-performance culture of our local sales teams.SKILLS & TALENTS INCLUDE:Planning and execution of corporate strategy across multiple channels and markets.Establishing sales territories, plans and goals to optimize sales performance.Organizing and facilitating training for product roll out and gapCoaching, mentoring and development for next level advancement of team members.Market analysis of distribution, competitive forces and market dynamics to grow profitable distribution.CORE COMPETENCIES INCLUDE:• Customer Relationship & Retention Management• Business Planning & implementation of Strategies & Tactics• Partner & Vendor Relationship Development• Creativity & Problem Solving• Personnel & Team Development• Real Estate Planning• Operations & Audit Compliance

Greater Grand Rapids, Michigan Area

Master Of Science (M.S.), Communications

Private Pilots License, Aviation

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication

Activities and Societies: American Advertising Association