Doug Overton is a Founder and Principal Consultant at The Insight Guild. He possess expertise in strategy, customer insight, customer experience, consulting, analytics and 42 more skills. Colleagues describe him as "I have worked with Doug during multiple engagements and have come to know Doug as an authority in the field of customer experience management, in particular within the Global Operator (mobile, fixed, ott, etc.) market and the ecosystem they are part of. Doug is brilliant in discussing / working on complex themes with non-SME senior executies at the 'other side of the table' or during conferences and is considered a seasoned senior advisor or program lead during large customer experience management oriented transformation programs. Doug has outstanding research, analytical & presentation skills and is able to take his audience by the hand. It has been a true pleasure / highly recommended. " and "Doug has a great eye for both the detail and the big picture, moving effortlessly from the micro to the macro. His analytical insight is always presented clearly and with aplomb, resulting in clear actions and change programs."