Doug Paschall Email & Phone Number

UNITED PAINT COMPANY, Southfield, Michigan 2004 - 2008Off-Site Technical Service Representative• Managed all Southern region client-base comprised of Plastech Franklin, Plastech Louisville, Summit Polymers Shelbyville, Summit Polymers Elizabethtown, Summit Polymers Mt. Sterling, GM Bowling Green, KTP Louisville, Bosch Clarksville, Bosch Johnson City, and TennPlasco Lafayette.• Saved thousands of dollars through addressing and resolving customer issues in a timely manner.• Forged and maintained positive vendor and client relationships through visiting plant facilities and interfacing with customers; completed call reports.• Ensured the highest level of customer satisfaction and achieved specialized customer requirements through executing custom product enhancements in compliance with QMS and EMS documentation.• Adjusted products in alignment with client specifications by attending annual harmony reviews at Nissan and Hyundai and maintaining knowledge of quality systems, industry trends, technology, and product processing.• Contributed to product launch and positioning targeted at Nissan, KTP, and Hyundai; conducted line trials.

MARCUS PAINT COMPANY, Nashville, Tennessee 2000 - 2004Quality Control Manager• Oversaw operations across 16P and 30P mill machinery encompassing shipping, receiving, and GAF, Cuno, and Vorti-siv filling systems.• Tested Auqu-Mar and solvent-based paint quality by applying tests including ph, viscosity, pencil hardness, weight per gallon, sag, film thickness, adhesion, gloss, OHMS resistance, hiding, foam check, crater check, and MEK rub test; executed VOC and percent solids test on baking enamels and calibrated paint lab equipment.• Acquired proficiency on Creill BYK Gardner color-view auto q/c computer and clear understanding across solvents, resins, pigment, Eagle 6000 series solvent tint paste, and Harshaw aquamar tint paste.• Ensured customer satisfaction and product quality through troubleshooting product issues at customer sites, creating sample batches, and administering proper corrections.