• Cultivate and sustain a positive culture, quality performance, safe environment, and a positive, professional driver experience• Subject matter expert for all DA and DSP process areas in the station (Load Out, OnRoad Execution, RTS)• Manage two direct reports responsible for DA training processes and on road audit mechanisms for DAs• Participate in negotiations for DSP dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process• Conduct weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback• Drive continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership• Partner with regional Fleet Management leadership to validate and confirm vehicle demand during peaks and ramps• Responsible for DSP Compliance to the Fleet Management Program• Lead daily SUMs with the DA population prior to load out to drive quality and engagement• Determine DA scheduling strategy through optimization of delivery route assignment• Oversee response to customer/TOC escalations• Monitor Driver staffing and fleet pipeline to ensure sufficient capacityAdditional Duties:• Supporting all safety programs and OSHA compliance to ensure a safe work environment • Developing performance goals and objectives to achieve customer promise expectations• Partnering with the management team to establish and maintain quality control standards • Proactively identifying and leading process improvement initiatives and Lean tools • Building and executing productivity plans by reviewing work forecast and determining productivity requirements • Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

An innovative, self-motivated public administration professional with 5 years of experience in program management that can attain successful performance outcomes by demonstrating a unique skill set in senior-level management, grant administration, multi-agency/community partner collaboration, fiscal and policy oversight.• Increased industry-recognized credentialing rates among our client base participating in workforce development programs in the Columbus, OH area by 15-20%. • Led the Columbus Reentry Center that served over 1700 clients in 2019 and provided 21,832 hours of services for 829 adults in workforce development programming. After completing job readiness training, 72.4% of participants gained employment within 90 days of program completion. • Increased grant revenue by $838,131 for 2020 by assisting the Resource Development Team and Senior/Executive Management with high-profile presentations to funders and grant writing in response to the RFPs• Retained 100% staff within the department by streamlining communications, coaching direct reports, and ensuring that the Columbus Reentry Center secured 100% compliance with all 2019 HR protocols (employee development sheets, evals, etc.)• Developed all Score Card Reporting Metrics, and managed team of Program Managers to meet all established benchmarks while meeting required reporting deadlines for twelve different, grant-funded projects.• Successfully designed and implemented a statewide job readiness program with an accompanied quality assurance protocol for felony offenders in three different residential reentry centers located in Toledo, Lima, and Chillicothe, OH.• Directly contributed to the attainment of the $1.5M RP grant awarded by the U.S. DOL to Alvis to fund the Career Pathways 2.0 program • Effectively managed the original Alvis Career Pathways program funded by the U.S. DOL via the $1.36M T2W3 grant which was recognized as a model program across the country.

• Drastically improved work culture of the Columbus Reentry Center by celebrating achieved milestones with staff; provided public recognition and positive affirmations for top performance, and fostered a team environment by setting clear and consistent expectations.• Ensured the Reentry Department was in compliance with HR and Training department by completing outstanding performance evaluations, and monitoring annual training requirements• Led the Care Coordination Program to generate an astounding $90,000 within a six-month time frame by revamping an internal referral process among Alvis residential reentry centers and the Columbus Reentry Center.• Assisted CEO Denise Robinson in United Way pre-award visit by addressing facility maintenance issues, and disseminating information regarding all Reentry programs which led to a $200,000 annual funding recommendation that was funded by United Way’s Board of Trustees.• Collaborated with CQI Department to design a Reentry programs dashboard that allows program staff to monitor monthly performance.

• Directly contributed to the attainment of the $1.5M Reentry Projects (RP)grant awarded by the U.S. Department of Labor to Alvis to fund the Career Pathways 2.0 program that offers more credentialing pathways for clients• Conducts monthly staff meetings to help coordinate resources across all Reentry programs funded by different grants and their respective guidelines; ensures quality assurance by conducting program evaluations and assisting program managers to regularly monitor auditing standards (evidenced by 0 findings during the 2018 A-133 Program Audit of DOL-funded programs); establishes operational protocol and enforces policies/procedures• Trained staff on the Ethics of a Career Development Facilitator, offered by the Offender Workforce Development Specialist curriculum, to help set the professional tone and culture of how the Columbus Reentry Center should interact with clients and community partners.

• Represented Alvis at 2017 U.S. DOL Regional Conference by serving on a panel to train T2W3 grantees on effective grant administration; speaker on the topic of effective cognitive behavioral therapy implementation for offenders seeking employment at 2017 U.S. DOL National Conference; conducted successful program visit for U.S. DOL National Representative that resulted in the Alvis Career Pathways being recognized as a ‘model program’• Effectively managed the Alvis Career Pathways program funded by the U.S. Department of Labor via the $1.36M Training to Work—Adult Reentry 3 (T2W3) grant as proven by the Long-term indicators of performance: The Entered Employment Rate (EER) of 65% vs. the performance goal of 60%; Credential Attainment Rate of 82% vs. the goal of 60%; 12% recidivism rate across all cases.• 171 participants were enrolled; 90 participants received education /job readiness activities; 81 participants received workforce preparation activities; 156 participants received supportive services; 130 participants received mentoring services.

• Extremely successful in facilitating a high standard of customer service in fast-paced business transactions either face-to-face or through phone calls• Transport customer’s valuables in a secure and timely manner which exceeds daily goals, while detecting potential threats to delivery

• Displayed profound leadership as supervisor for all messenger and drivers• Aided management in increasing the branch’s profit margin to a highly respected 37% compared to the typical 17%• Acted as branch manager who was responsible for all productivity, emergencies, and policy enforcement