President And Americas Customer Relations Manager - Evonik Oil Additives Usa, Inc.
Greater Philadelphia Area
Responsible for all financial, legal, regulatory compliance, and company policy issues for Evonik Oil Additives, USA. Managed sales, technical service, customer service, communications, and business development functions. Developed and implemented strategy for business growth and defense. Ensured constant development and delivery of sales initiative pipeline. Provided direction to supply chain concerning demand planning, working capital, and business continuity issues. Directed and guided all ISO/RC 9001 quality system activities, with high focus on safety and reduction of customer complaints. Managed all channel partner relationships, contracts, goals and reviews (six distributors and four country platforms).• Achieved growth and profit margins significantly above industry average levels in a declining market. Outperformed all competitors in independent ratings of customer satisfaction, value, and loyalty in North and South America for ten years. • Received corporate marketing innovation award for the DYNAVIS technology brand.