Lead writer for embedded help documentation in Platform Security.Due to my ability to quickly pickup new tools, product knowledge, and processes my manager made me the owner of the embedded help documentation after being on the job for 2-months. Embedded help is a type of in-product help that provides targeted help content to a user in the UI page, based on their role. When I joined ServiceNow roughly 25% of the features in Platform Security had embedded help documentation. I've since extended it to cover 100% of the features reducing friction for customers. Categories documented include Certificate-based Authentication, Edge Encryption, Secrets Management, Data Privacy, and Column Level Encryption Enterprise. • Created 107 new embedded help topics. • Ported embedded help topics from Tokyo to the San Diego and Utah releases of ServiceNow. • Generated maven builds using Jenkins to publish new content on the embedded help server. • Trained a new hire on the process of creating embedded help content. • Documented over 100 net new topics in Utah, and approximately 42 net new topics in the Vancouver store release. • Wrote release notes for Security Center app in the Utah and Vancouver family releases.• Created in-app links to the product documentation. Tools used:• Oxygen XML for authoring • Git/Eclipse for version control• MS Office suite for communication/collaboration • Miro for brainstorming/collaborationI also served as the Community Service Lead for the Black at ServiceNow employee resource group (ERG) and as the EX Culture Champion at the San Francisco offices for two years. In my role with the ERG, I partnered with nonprofit organizations to organize volunteer events aimed at activating and engaging employees. Additionally, I coordinated several events for our San Francisco-based employees to encourage office return and foster engagement.

Technical writing generalist for Prisma Cloud docs at Palo Alto Networks. Made contributions to various modules of cloud security posture management (CSPM) such as IAM Security (lead writer), Data Loss Prevention (DLP), Resource Query Language (RQL), Shift Left plugins, pan.dev (APIs), and Prisma Cloud core. Created diagrams, mp4s, and GIFs to add additional clarity to the documentation. I primarily document release notes in a fast-paced, 2-week agile software development environment, and collaborate with project managers, product managers, software engineers, SQAs, cloud security system engineers, and customer success engineers to ensure that the docs are accurate and up-to-date for our customers. Have strong business acumen due to entrepreneurial past, believe in customer obsession, adopt the continuous improvement (CI) mindset, constantly looking to acquire additional skills, and a firm believer of process improvement to reduce costs for the company and make work enjoyable for employees.Tools used on the job:- Adobe FrameMaker (XML/DITA authoring tool)- Helix Perforce (version control) - Adobe Experience Manager, aka AEM (CMS)- SnagIt (screenshots, annotations, and GIFs)- Camtasia (screencasts) - Jira/Confluence (ticketing system/internal docs)- Git/GitHub (open source collaboration) - Postman (testing REST APIs)- G-Suite (G-drive, G-docs, G-slides) - MarkdownIn addition to being a technical writer, I was elected in August 2021 to be the ERG lead in Corporate Social Responsibility for Palo Alto Networks' Ujima, Black Employee Resource Group. I took on this second role with the goal of building more inclusive environments which is rooted into the culture of PANW and is part of the mission (inclusion).

Created a Massive Open Online Course about test driven development in python under a tight 4-week deadline. The course will be published on Coursera and is targeted for working professionals that want to pick up python after work. Test driven development or TDD for short, is an agile methodology to software development in which failing tests are written first and then the minimum code is added to ensure that the test passes. The e-course consists of 4 disparate courses about TDD. I planned, designed, developed, and maintained the e-course and collaborated with business and technical stakeholders to ensure accuracy, quality, and timeliness of deliverables. Topics covered in the course are the red-green-refactor method, continuous integration and deployment (CI/CD), the unittest module, and mock objects. Here's some quick stats about the e-course: • Created 76 quiz questions • Created 10 coding labs • Created 10 forum discussions • Created 11 videos • Created 10 articles • Created 1 capstone project (instructions, code solutions, and starter guide) Here's the skills I demonstrated throughout the instructional design process: • Defined the course objectives and learning outcomes • Created assessment questions to ensure that learning objectives were met • Created, uploaded, formatted, and managed content using Coursera's learning management system (LMS)• Translated ambiguous requirements into concrete deliverables • Authored video scripts • Planned, designed, coded, and tested the capstone project • Applied learning theories such as Blooms Taxonomy to maximize students' engagementBelow are three screenshots from the course. The screenshots show a sample quiz question, description of the final capstone project, and a learning module.

Was brought on as a technical trainer and consultant. Delivered public and private training sessions, developed course curriculum, and crafted learning strategies to increase learning retention in a virtual environment. Below is a list of my accomplishments: • Created a customized python training cohort for two of LearnIt’s global multimillion-dollar clients which were each delivered over the span of 6 weeks. • Created course curriculum, facilitated instruction, leveled up student’s skills with virtual office hours, and integrated Slack and GitHub into the overall learning experience. • Received a 95% student satisfaction rating and a 4.7 out of 5.0 in terms of students learning new skill sets relevant to their jobs.• Recorded 24 videos in python for LearnIt’s YouTube channel which were split up into two separate videos, Python Beginner Tutorial and Python Advanced Tutorial. • Created key performance indicators (KPIs) to test the effectiveness of my private python training cohort with LearnIt.• Coalesced with business, HR, and technical employees to streamline communication and set expectations.• Participated in phone calls to understand client’s needs and used that data to provide an optimal learning experience. • Provided process improvement suggestions such as Slack which was approved and incorporated by management.• Provided virtual instruction for LearnIt’s public python course via Zoom. Consistently received an A rating from students which resulted in additional assignments from LearnIt.• Facilitated LearnIt’s public course on Tableau. • Promoted LearnIt’s public python courses on LinkedIn. • Facilitated a free workshop titled "A Slice of Python: Learn the Basics in a Love Coding Session."

Purcell Consult was an independent publishing company I created with the mission of making technology accessible for those from nontraditional backgrounds. I was able to teach myself the entire publication process which includes market research, typesetting, project management, cover design, illustration, graphic design. marketing, event management, and the nuances of technical publication. In addition to publishing books I provided technical consulting and training. Books I've published through Purcell Consult: Title: Code Cool Stuff With PythonDate: Feb 28, 2020Paperback : 202 pagesISBN-10 : 0997326271ISBN-13 : 978-0997326277Product Dimensions : 6 x 0.46 x 9 inchesTitle: Become a Python DeveloperDate: Nov 28, 2018Paperback : 243 pagesISBN-10 : 0997326298ISBN-13 : 978-0997326291Product Dimensions : 6.69 x 0.55 x 9.61 inchesPublisher: Purcell ConsultTitle: Java for NewbiesDate: Apr 16, 2018ISBN-10 : 0997326263ISBN-13 : 978-0997326260Item Weight: 14.6 ouncesProduct Dimensions : 6 x 0.69 x 9 inchesPaperback : 304 pagesTitle: The Art and Science of Self PublishingDate: Mar 18, 2018Print Length: 116 pagesISBN-10: 0997326247ISBN-13: 978-0997326246Item Weight: 5.4 ouncesProduct Dimensions: 5.5 x 0.29 x 8.5 inchesTitle: Scrum Magic: Ultimate Training Guide to the Agile FrameworkDate: September 30, 2016Paperback : 188 pagesISBN-10 : 0997326212ISBN-13 : 978-0997326215Item Weight : 9.1 ouncesProduct Dimensions : 6 x 0.43 x 9 inches