D & A provides custom software design, development, integration, and professional services to commercial and government organizations. We are committed to creating innovative scalable solutions providing operational efficiency and reducing cost. We have many award winning design solutions and our team of qualified solution experts provide innovative solutions for all types of companies. I have a keen interest in open source technologies and community development projects.

Cirruspoint Solutions is a software company specializing in enterprise reporting solutions. I’ve leveraged scalable technologies to create a robust enterprise real-time performance, monitoring and reporting solution called ‘ServiceDashboard’. ServiceDashboard offers a service orientated consolidated platform view of any organization, that can be used to diagnose business unit or service related performance, health, and availability issues or trends. Using automated discovery, root-cause analysis, and the ServiceDashboard solution organizations can proactively isolate anomalies and impact analysis. ServiceDashboard is able to collect and report health, availability, and multiple performance realtime business metrics on over 4 million instances per interval. The volume of big data being processed, impressed the Postgres development community, and exemplified the infrastructural scalable design and implementation of the ServiceDashboard solution.

ServiceOptimi is a solutions consulting firm that provides expertise in the area on IT Service Management and business process consulting. Our delivery execution is aligned with full lifecycle design, deployment, transition, enablement, and optimization.

I joined EMC² as a developer when BT took over global management of Infonet’s network following acquisition of the company. I had used EMC’s “Smarts” product as the basis of my network management system, and the company was so impressed that they hired me to do development. In addition to software development, I was occasionally asked to go to customer sites to help them design their implementations, or show them how to customize the software using the tools available. Indeed, I was popular with the customers, and was often requested by senior management to visit the customer site to improve vendor relations.• At EMC, I designed and wrote ATM/FR Version 7 adding SNMP management; Switched PVC support (with dynamic mapping); and several GUI enhancements to synchronize with the other Smarts servers.• Wrote a hot Failover system, designed to monitor multiple instances of Smarts servers, detect server failures, and automatically switch management to backup servers. This is used in production to provide zero downtime for some very large customers.• Added notification list subscription support to the PERL API.• Added functions to the Smarts proprietary ASL language.• Redesigned the Smarts trap receiver to add 28 major enhancements. This included threading the trap processor, adding lookup tables, and detection and re-ordering of traps received out of order.• Added Solaris ‘Zones’ support to the ESSM product.• Designed, planned and executed significant IT projects overall delivering new business capabilities.• Designed innovative tools that supported the business growth while still assuring the operational excellence of existing systems and business processes.• Served as a liaison between technology and business groups, including selling and implementing of ideas and solutions through prototype development and internal consulting to address latent business needs.

BT bought Infonet in December 2006 and changed the name to BT Infonet. My network management integration was then used as a model for a new corporate wide implementation of my technology.

At Infonet I worked in many roles over my long career. I was hired to support their IBM Mainframe based VTAM Network, but eventually moved on to create, design and implement many emerging technologies. Infonet had a very sophisticated call center system which they eventually shut down because I reduced their incoming calls to virtually nothing. Infonet became the vendor of choice for many of the fortune 500. I won many employee awards for my contributions at Infonet, including a President’s Award for Outstanding Customer Support.• Reconfigured their VTAM Network to support Cross Domain Management and implemented change control the first weekend.• Helped create cross-platform email support, establishing “Notice/Exchange” service, connecting all of the major messaging systems of the day.• Established the world’s first fully integrated worldwide network management system with full root cause detection. The system included automated ticket management and global ticket routing.• Automated customer notifications of all outages, which became so reliable that I reduced our worldwide MTTR by 2/3 and improved our customer satisfaction ratings to 98.5%.• Created policies and documentation for system maintenance and installation and migration.• Provided strategy, direction and leadership in the global implementation of network management systems.• Managed and hired development staff and created training classes to better assist in maintaining and supporting the products and solutions.• As a corporate executive I was able to implement the Company’s goals and objectives creating technological advancements and solutions leading to significant business enhancements. Infonet was consistently at the leading edge of technological network management, design and support.• I developed and implemented information strategies to address continuity of operations during disaster recovery scenarios. As a result of my efforts Y2K was not an issue for Infonet.

At Boeing Computer Services, I was responsible for configuring, programming, and managing their commercial telecommunications network. I won an employee of the year award for my efforts.• Sought to automate much of the process, which included writing a tool to perform path table creation; generation of load modules; installation of software; loading, dumping and back-out of load modules for communications processors; library maintenance; dynamic processing of memory dumps caused by failure; and logging of all activity.• The tool provided full access to all the functions necessary to control Boeing’s very complex network with a minimum of personnel. The final tool allowed two people to maintain a network that had previously required five.